Thanks Harry! Is it 'Application-Bus-Time-Add' for ITSM 7.0?
On 1/11/08, Harry Pugh <[EMAIL PROTECTED]> wrote: > Use the Application-Bus-Time-Add process to create your new date. > > To do so you will need to add records into the Business Hours / Holidays > forms which can be found linked to your Support Group setup. > > In your filter/escalation, set the date/time field to: > > $PROCESS$ Application-Bus-Time-Add $Start Date$ $Number of Minutes to > Add$ 2 [Support Group ID] [Support Group ID] > > The '2' that follows the $Number of Minutes to Add$ denotes that I'm > adding minutes, if you look in the Workflow documentation you can find > other values that will allow you to add hours, etc. > > > > > Mike Pugh > Software Engineer > > AMERICAN SYSTEMS > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com > > phone: (703) 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > > "Contractor of the Year - 5th Annual Greater Washington Government Contractor > Awards" > > > > -------------------------------------------------- > LEGAL DISCLAIMER: The information in this email is confidential and may be > legally privileged. It is intended solely for the addressee. Access to this > email by anyone else is unauthorized. If you are not the intended recipient, > any disclosure, copying, distribution or any action taken or omitted to be > taken in reliance on it, is prohibited and may be unlawful. > -------------------------------------------------- > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, January 11, 2008 2:18 PM > To: [email protected] > Subject: Question: ITSM 7.0 - Business Hours > > I'm using ITSM 7.0 suite - I want to take a date/time field and add it > to a number (integer field) to determine my new date/time based on > business hours / holidays. > > For example - hours are monday to friday 9am to 5pm (closed on > weekends and holidays) > > Date: 01/14/08 > > Added 72 (hours) - makes it 01/17/08 > > I'm looking at Buoyant Solutions for some help the Form 'Business Time > Workdays', but that does not exist in ITSM 7.0. Would I use 'Business > Time Segment' instead? > > THANKS! > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
