T, You write a Set Field action to set the field that is to receive the result (date/time, char or int), and the value you will set the field to will be the command. You want to read up on capturing process results in fields....the "$PROCESS$" convention.
In filter, you will set that field to value: $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> If you are doing it in an active link, you will set the field to value: $PROCESS$ @@:Application-Bus-Time2-Add $Scheduled Start Date$ $Time Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> Presence of $PROCESS$ in the Set Field's value is a signal to the system that the field is to receive the value returned by running the process following $PROCESS$. If you did a Run Process action instead and ran the same command, the system will run the process but note that results of Run Process actions are not captured by the system anywhere, so can not be assigned to a field. That is the reason for existence of $PROCESS$ convention. T. Dee-2 wrote: > > I have been reading the 'BMC Remedy Action Request System 7.0 > Configuring' page 402 - i'm a little unclear as to how you tell it > where to put the results? > > Here is what I have: > > $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time > Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> > > $Scheduled Start Date$ is my date/time field where I want to take this > value and add it to $Time Allocated (hours)$ and 3 is the amount of > units (hours) that I want to add. > > Any ideas? > > Thanks!!! > > > On 1/14/08, T. Dee <[EMAIL PROTECTED]> wrote: >> I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business >> Time Segment' >> >> What are you using? >> >> >> >> On 1/11/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote: >> > Hi T. Dee, >> > >> > I was interested in your application's workflow... >> > >> > My company, has a case seemed with that... but here, it doesn't work >> with holidays and weekend... >> > I was thinking about to do Active Links/Filters to control my weekend >> based in seconds... But I don't know if its a good idea... >> > >> > I'd like to know if you can explain more about your system's >> workflow... What kind of form are you using... How do you control >> weekend/holidays in your application?? Do you created a separate form to >> control your holidays/weekend ? >> > >> > How can I implement this logic in my application?? >> > >> > >> > Att, >> > >> > >> > Tadeu Augusto Dutra Pinto >> > ----------------------------------------------------------------- >> > IT Web Services ATM >> > Cinq Technologies >> > http://www.cinq.com.br >> > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> >> > Fone: 41 3018-2833 - Cinq >> > Fone: 41 2107-5736 - HSBC Outsourcing >> > ----------------------------------------------------------------- >> > Confiabilidade, Inovação e Qualidade em T.I. >> > >> > >> > ________________________________ >> > >> > De: Action Request System discussion list(ARSList) em nome de T. Dee >> > Enviada: sex 11/1/2008 17:17 >> > Para: [email protected] >> > Assunto: Question: ITSM 7.0 - Business Hours >> > >> > >> > >> > I'm using ITSM 7.0 suite - I want to take a date/time field and add it >> > to a number (integer field) to determine my new date/time based on >> > business hours / holidays. >> > >> > For example - hours are monday to friday 9am to 5pm (closed on >> > weekends and holidays) >> > >> > Date: 01/14/08 >> > >> > Added 72 (hours) - makes it 01/17/08 >> > >> > I'm looking at Buoyant Solutions for some help the Form 'Business Time >> > Workdays', but that does not exist in ITSM 7.0. Would I use 'Business >> > Time Segment' instead? >> > >> > THANKS! >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > >> > >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Question%3A-ITSM-7.0---Business-Hours-tp14763412p14807049.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
