That's the one I'm using with ITSM 7.0 - someone made a reference to 'application-Bus-Time-Add2' or something so check the Workflow documentation to determine which one is right for you but I haven't run into any problems.
Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, January 14, 2008 10:28 AM To: [email protected] Subject: Re: Question: ITSM 7.0 - Business Hours Thanks Harry! Is it 'Application-Bus-Time-Add' for ITSM 7.0? On 1/11/08, Harry Pugh <[EMAIL PROTECTED]> wrote: > Use the Application-Bus-Time-Add process to create your new date. > > To do so you will need to add records into the Business Hours / Holidays > forms which can be found linked to your Support Group setup. > > In your filter/escalation, set the date/time field to: > > $PROCESS$ Application-Bus-Time-Add $Start Date$ $Number of Minutes to > Add$ 2 [Support Group ID] [Support Group ID] > > The '2' that follows the $Number of Minutes to Add$ denotes that I'm > adding minutes, if you look in the Workflow documentation you can find > other values that will allow you to add hours, etc. > > > > > Mike Pugh > Software Engineer > > AMERICAN SYSTEMS > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com > > phone: (703) 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > > "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" > > > > -------------------------------------------------- > LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. > -------------------------------------------------- > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, January 11, 2008 2:18 PM > To: [email protected] > Subject: Question: ITSM 7.0 - Business Hours > > I'm using ITSM 7.0 suite - I want to take a date/time field and add it > to a number (integer field) to determine my new date/time based on > business hours / holidays. > > For example - hours are monday to friday 9am to 5pm (closed on > weekends and holidays) > > Date: 01/14/08 > > Added 72 (hours) - makes it 01/17/08 > > I'm looking at Buoyant Solutions for some help the Form 'Business Time > Workdays', but that does not exist in ITSM 7.0. Would I use 'Business > Time Segment' instead? > > THANKS! > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
