I *mostly* agree with this post except for stuff about the sarcasm. I've noticed the sarcasm towards innocent (and clearly *new* posters) has increased markedly on this list. This list was always the hallmark of friendliness, professionalism, and helpfulness--especially towards newbies. We've been straying from that a bit, and I think we should return to it.
I suggest we all please refrain from "skewering" or "roasting" new posters (or any poster, for that matter) with sarcasm and/or disdain. It's totally unnecessary. If a question is unclear or missing information, how about just asking, "Bob, could you provide us a little more information? Specifically..." I *do* agree with the point made about anonymous names. It's best to use your *real* name to preserve civility. I suppose, however, that some people are worried about exposing their inexperience or naivety...but at least give us a first name we can refer to you by. And the expectation that someone go to the support site before posting to this list is unrealistic, in my opinion. The whole point of this list--to me--has always been, "The ARSList community is 1000 times better than the official BMC support...and it's free. The only cost is that you provide advice to others when you're able." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Ginny Sent: Friday, April 25, 2008 10:42 AM To: [email protected] Subject: Rant - New posts on ARSList - Rant ** Message from New ARList Poster Goofus- Help!!!!!! I'm stuck on SOMETHING wrong within my AR system. I haven't done anything MYSELF to find out what the problem is, nor have I read ANY freakin manuals... oh ya, by the way I haven't searched the ARSList either to see if a existing issue exists. What I really want is someone else to do all the work for me. My current AR system setup - Yes, it's setup, in that box in the corner. Why should I tell you what my system has, you might get AR envy. Thanks a bunch for doing my work for me. sincerely, AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY BMC NAMING CONVENTION HERE) Hey man, I don't need to tell you my name; the internet is anonymous for all you know I could be Mark Twain. (23 posts later Remedy Zodiac gets the info he/she needs.) Message from New ARList Poster Gallant- Hello ARSList, I have an issue with filter guides. Filter 3 is not firing with in the guide. I have ran some log files to see what the issue is and I can not see an error. I have included the log files in this email. I have checked BMC's support site and ARSList to no avail. My setup - Remedy Server ITSM Etc If there is any other information please let me know. Thank you for your assistance, Joe Gallant (3 posts later Joe gets the info he needs.) The moral of the story - This is a public list, yes I know that. But there are some common ground rules - If you need help, please be as descriptive as possible. (The issue, your setup, what you tried, etc) Please use a Human name, even if it's a cover name. Mark Twain is way better than REmeDy Zodiac. WHAT ARE YOU HIDING? When you ask a silly question, you get a really silly answer. Don't be upset at the SARCASIM you get when you post a silly question. Please don't be afraid to post a question. The ARSList community is here to help. Sincerely, REmeDy Zodiac, or maybe Mid-Tier Psychic, oooohh no wait Field 112 <---(perfect name, I'm Multi-Tenancy) er, I mean Frank Ginny Sr. Remedy Developer / Administrator ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. <http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i6 2sR8HDtDypao8Wcj9tAcJ> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
