Rick, I've probably been a member of this list for nearly as long as you. However, you have taken a much more dedicated approach to helping others, and I applaud you for that. I'm willing to bet though that there are quite a few people like me (probably the majority) on the list - lurkers who answer occasionally when someone doesn't beat them to the post and/or time permits. We are developers who for the most part figure things out for themselves, but enjoy knowing the latest issues. I agree with Norm about the trend in sarcasm on the list, which strikes me as a tinge of elitism. What concerns me is the "we are family comment"; as though you can only join the family if you do steps one through five. While I agree that this information is crucial, I've forgotten to post it myself. A gentle reminder is all that's appropriate.
By the way, I have a choice between conferences and training. I choose training every year, even though this prevents me from attending the "family reunion". I've never won an award, don't deserve one, nor want one; I don't want the list to go away either, but I think it's far too strong for that to happen. The list is strong because of people like you, but also because of people like me who occasionally answer a post, sometimes post a question, but read the posts every day. We also enthusiastically recommend this list to every newbie we meet. These are just my thoughts, and I thought I'd share them even though I completely respect both the list and your contributions to it. Bill Hoffmeier Remedy Developer / DBA Lockheed Martin 626-296-7021 From: Rick Cook Sent: Friday, April 25, 2008 9:26 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Rant - New posts on ARSList - Rant ** I've been around longer than most here, and I, too, have seen a decline in netiquette here since I first joined the list 10 years ago. Part of it is the maturing (or the reverse) of the use of the internet. Part of it is that more and more of the listers cut their computing teeth on less formal IT and business "practices". In a world where Yahoo! Answers can allow one to get great help while remaining anonymous, why should we be different? Because we're not the entire world - we're a close-knit family of people using a common software development and application platform. Our conferences are almost as much family reunions as geek-fests. So, to any new listers out there, that's why we sometimes come across as over-protective of some standards here. We have a pretty good thing going here, and we want to see it continue. That being said, we have work to do of our own, and while we love to help others, we would really appreciate it if you would respect the time we take to give you FREE advice by doing the following: 1) Give us your name. If, for some reason, you want or need it to be a fictitious one, that's fine, just so that we have some carbon-based handle by which to refer to you - NOT a screen name. If you also want to tell us where you work, that may spur someone in a similar line of work or geographic area to help you when they otherwise might not. Giving some contact information can result in some more directed information being delivered to you off-list than could be posted on it. I know of no one who has ever been harrassed or spammed as a result of this. We're a family, and we won't tolerate that. 2) Do what research you can before posting. If you're a newbie, we know how overwhelming this can be - sometimes you don't even know where to start looking. Do what you can, as much or as little as that might be. Show us you've worked on it, and we're more willing to work with you. 3) Tell us as much as you can about your Remedy environment. Detailed Hardware specs are not necessary, but telling us the OS/DBMS, ARS and/or ITSM versions you're using is essential to receiving appropriate help. Get used to providing it to us just as you should to Support. 4) Thank those who actually provide assistance. 5) Help someone else when you get the chance. Call it Karma, the Golden Rule, or just being nice. Either way, that's how the list grows, and maintains its place as one of the finest sources of free help available on the net. Rick Cook Remedy Skilled Professional Cook Enterprises 253-278-4112 On Fri, Apr 25, 2008 at 8:41 AM, Frank Ginny <[EMAIL PROTECTED]> wrote: ** Message from New ARList Poster Goofus- Help!!!!!! I'm stuck on SOMETHING wrong within my AR system. I haven't done anything MYSELF to find out what the problem is, nor have I read ANY freakin manuals... oh ya, by the way I haven't searched the ARSList either to see if a existing issue exists. What I really want is someone else to do all the work for me. My current AR system setup - Yes, it's setup, in that box in the corner. Why should I tell you what my system has, you might get AR envy. Thanks a bunch for doing my work for me. sincerely, AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY BMC NAMING CONVENTION HERE) Hey man, I don't need to tell you my name; the internet is anonymous for all you know I could be Mark Twain. (23 posts later Remedy Zodiac gets the info he/she needs.) Message from New ARList Poster Gallant- Hello ARSList, I have an issue with filter guides. Filter 3 is not firing with in the guide. I have ran some log files to see what the issue is and I can not see an error. I have included the log files in this email. I have checked BMC's support site and ARSList to no avail. My setup - Remedy Server ITSM Etc If there is any other information please let me know. Thank you for your assistance, Joe Gallant (3 posts later Joe gets the info he needs.) The moral of the story - This is a public list, yes I know that. But there are some common ground rules - If you need help, please be as descriptive as possible. (The issue, your setup, what you tried, etc) Please use a Human name, even if it's a cover name. Mark Twain is way better than REmeDy Zodiac. WHAT ARE YOU HIDING? When you ask a silly question, you get a really silly answer. Don't be upset at the SARCASIM you get when you post a silly question. Please don't be afraid to post a question. The ARSList community is here to help. Sincerely, REmeDy Zodiac, or maybe Mid-Tier Psychic, oooohh no wait Field 112 <---(perfect name, I'm Multi-Tenancy) er, I mean Frank Ginny Sr. Remedy Developer / Administrator ------------------------------------------------------------------------------ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
