I just checked the site/link and it contains all of the documentation for 7.0.01. It's this link: AR System Documentation <https://webapps.bmc.com/epd/faces/download.jsp?ein=72601&ersln=81773&pv sn=LP757.7.0.01> English Microsoft Windows/NT zip 58 MB > Is this because we are just supposed to use the 6.3 docs for 7.0.01? Nope - the link above contains all of the correct docs to use for 7.0.01. You should not need to use AR System 6.3 docs at all. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Monday, April 28, 2008 6:05 AM To: [email protected] Subject: Re: Rant - New posts on ARSList - Rant ** I really like the https://webapps.bmc.com/epd/, but when I select BMC Remedy AR System Server 7.0.01 (Windows/NT - English version), all I get it the AR System Approval Server - Windows and AR system Assignment Engine documents. When I select 7.1.00 I get everything (mid tier, AR System Documentation etc.) Is this because we are just supposed to use the 6.3 docs for 7.0.01? Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Friday, April 25, 2008 1:31 PM To: [email protected] Subject: Re: Rant - New posts on ARSList - Rant ** Here are some tips that I use to appear much smarter than I really am... 1. If your question is of the form "Has anyone ever heard of company, product, protocol, standard, etc. called ABC?", start with Google at www.google.com. 2. If your question is of the form "Does anyone have any experience with..." or "Has anyone ever run into XYZ?", use the archive search at www.arslist.org or http://www.nabble.com/ARS-(Action-Request-System)-f716.html 3. If your question is "Does anyone have any documentation on...", try going to BMC Support Central's documentation section at: http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969 5_108018_0,00.html. This includes not only guides, but white papers, release notes, technical bulletins and other related documents. 4. If your question is "Does BMC support...", check first in the compatibility matrix at: http://www.bmc.com/support/bmcremedycomp/index.htm 5. If your question is "Does anyone have more info about FOO in AR System?", use Adobe to search through the documentation. You can grab all the documentation at once at https://webapps.bmc.com/epd/. If you put all the PDF's into one directory, Acrobat Reader has an option to search across multiple documents in a specified directory. In the search window, look for the "Where would you like to search?" section and select the "All PDF documents in" option. 6. Save every E-mail that you send or receive if it's not archived somewhere else (e.g. the arslist archives). Then use a free desktop search product from Google (http://desktop.google.com/), Copernic (http://www.copernic.com/) or others when you "seem to remember that topic coming up previously". Creating archive folders and occasionally moving blocks of E-mail into them (e.g. I create one folder per month for inbound E-mail and one folder per quarter for outbound) can help keep your online Inbox smaller. Hope this helps for those folks who would like to "learn to fish" prior to asking a question online... -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, April 25, 2008 9:29 AM To: [email protected] Subject: Re: Rant - New posts on ARSList - Rant ** Well said Kaiser. I've been posting to this list for about 8 years, and believe me, when I started, I asked some pretty wild and basic questions that I probably could have found the answer for myself, but didn't even know where to begin looking! Heck, there are days where I still do! The people on this list were always kind and helpful, and not once did I get jumped! The last couple of years, the lack of civility and increase in attacks on posters has been steady. There is enough pain in the world, do we really need to drag it in here to? If a post annoys you due to a lack of information, or the question is too basic (in your opinion), then don't answer it! But please people, let's stop spewing the invective all over this forum. Can't we all just get along? On 4/25/08, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: I *mostly* agree with this post except for stuff about the sarcasm. I've noticed the sarcasm towards innocent (and clearly *new* posters) has increased markedly on this list. This list was always the hallmark of friendliness, professionalism, and helpfulness--especially towards newbies. We've been straying from that a bit, and I think we should return to it. I suggest we all please refrain from "skewering" or "roasting" new posters (or any poster, for that matter) with sarcasm and/or disdain. It's totally unnecessary. If a question is unclear or missing information, how about just asking, "Bob, could you provide us a little more information? Specifically..." I *do* agree with the point made about anonymous names. It's best to use your *real* name to preserve civility. I suppose, however, that some people are worried about exposing their inexperience or naivety...but at least give us a first name we can refer to you by. And the expectation that someone go to the support site before posting to this list is unrealistic, in my opinion. The whole point of this list--to me--has always been, "The ARSList community is 1000 times better than the official BMC support...and it's free. The only cost is that you provide advice to others when you're able." -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Ginny Sent: Friday, April 25, 2008 10:42 AM To: [email protected] Subject: Rant - New posts on ARSList - Rant ** Message from New ARList Poster Goofus- Help!!!!!! I'm stuck on SOMETHING wrong within my AR system. I haven't done anything MYSELF to find out what the problem is, nor have I read ANY freakin manuals... oh ya, by the way I haven't searched the ARSList either to see if a existing issue exists. What I really want is someone else to do all the work for me. My current AR system setup - Yes, it's setup, in that box in the corner. Why should I tell you what my system has, you might get AR envy. Thanks a bunch for doing my work for me. sincerely, AR_Escalator (aka Filter guy, aka REmeDy Zodiac, aka COPY AND PASTE ANY BMC NAMING CONVENTION HERE) Hey man, I don't need to tell you my name; the internet is anonymous for all you know I could be Mark Twain. (23 posts later Remedy Zodiac gets the info he/she needs.) Message from New ARList Poster Gallant- Hello ARSList, I have an issue with filter guides. Filter 3 is not firing with in the guide. I have ran some log files to see what the issue is and I can not see an error. I have included the log files in this email. I have checked BMC's support site and ARSList to no avail. My setup - Remedy Server ITSM Etc If there is any other information please let me know. Thank you for your assistance, Joe Gallant (3 posts later Joe gets the info he needs.) The moral of the story - This is a public list, yes I know that. But there are some common ground rules - If you need help, please be as descriptive as possible. (The issue, your setup, what you tried, etc) Please use a Human name, even if it's a cover name. Mark Twain is way better than REmeDy Zodiac. WHAT ARE YOU HIDING? When you ask a silly question, you get a really silly answer. Don't be upset at the SARCASIM you get when you post a silly question. Please don't be afraid to post a question. The ARSList community is here to help. Sincerely, REmeDy Zodiac, or maybe Mid-Tier Psychic, oooohh no wait Field 112 <---(perfect name, I'm Multi-Tenancy) er, I mean Frank Ginny Sr. Remedy Developer / Administrator ________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. <http://us.rd.yahoo.com/evt=51733/*http://mobile.yahoo.com/;_ylt=Ahu06i6 2sR8HDtDypao8Wcj9tAcJ> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
