If that's a concern, rename it to 'Command' or some such thing. I've never
had it be a problem either way, though.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 1:12 PM
To: [email protected]
Subject: Re: escalation

 

** 

Wait a second, isn't $OPERATION$ a reserved keyword for "CREATE, MODIFY,
etc"?
ie:
$OPERATION$ =  "CREATE"

So, having a database field named OPERATION would be very confusing,
wouldn't it?

Brien

On Fri, Oct 10, 2008 at 9:53 AM, Jase Brandon <[EMAIL PROTECTED]> wrote:

** 

Hi All,

I am having the exact same issue - 7.1 Patch 002

 

At the suggestion of all on this thread - I added a display only field to my
form named "OPERATION",

The Escalation has no qualification, only a time based criterion to run. The
escalation is supposed to do a set fields on the field OPERATION, setting
field value to $DATE$ on the current form. Then a filter guilde takes over
and fires the workflow if OPERATION != $NULL$ on that form, on Modify.

'Disable Change Flag' also isn't checked on OPERATION field.

But, the escalation still doesn't make the filter fire, but if I touch the
OPERATION Field on the form, the filter fires. Any ideas?

 

Escalation log shows this = :HPD:Template:ManagedOSAutoCreateNEW (enabled) :
ready to fire now on -HPD:Template
<ESCL> <TID: 0000005588> <RPC ID: 0000004938> <Queue: Escalation>
<Client-RPC: 390603   > <USER: AR_ESCALATOR (Pool 1)
>    --> Failed qualification

 

But there is NO qualification, and I ran arsignel.exe -e to recache the
escalation definitions... 

 

 Did I understand everyone's comments correctly.

Thanks,

 

Jase

 

 

On Fri, Oct 10, 2008 at 12:27 PM, Brien Dieterle
<[EMAIL PROTECTED]> wrote:

** 

Indeed it does, which is good in my case :-)

Brien 

 

On Fri, Oct 10, 2008 at 9:20 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Brian, would that not run every time someone modifies the record?

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 11:07 AM 


To: [email protected]
Subject: Re: escalation

 

** 

No qualification on the filter; it is just "on modify".  I set the
display-only field to $date$ for no particular reason other than that it
triggers the "on modify" filter :-).  

Brien

On Fri, Oct 10, 2008 at 8:56 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Brien, once your escalation runs, what is the qualification you are using
for the filter. Are you using the date field you set in the qualification ?
AR 7.0.1 patch 6

Thanks !

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brien Dieterle
Sent: Friday, October 10, 2008 10:42 AM


To: [email protected]
Subject: Re: escalation

 

** 

I have a filter that executes On Modify.  So I have an escalation that sets
a field to $DATE$ to trigger the modify action.  This sounds like what you
are doing, so I'm not sure why it doesn't work.   I'm even setting a
display-only field and it still works.  AR 7.1 patch 003

Brien

On Fri, Oct 10, 2008 at 8:30 AM, Trevino, Rick <[EMAIL PROTECTED]>
wrote:

** 

Good morning everyone,

Does anyone know how to trigger a filter from an escalation,

I have tried to set up a flag and set it with an escalation so it can modify
the form, to trigger the filter on modify and it does not work, but if I
modified the form manually it will kick off the filter.

Has anyone had to do this before,

Thanks Rick

 

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