** hi,

as you install as non-root, check the permissions on the sybase devices.
Others probably do not have permissions on these.
Ask for sudo to your root admin on the install script
hope it helps
sr



Kali Obsum wrote:
**
Hi,
 
We are installing as non-root as we are not allowed to install as root.
 
Yup, summary of errors in the install log are as follows:
 
(Jul 29 2009 06:23:05.769 PM +1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.task.ARServerUserInformationValidationTask,
  LOG EVENT {Description=[Timeout error. Could not connect to the AR Server. Please make sure AR Server is up and running:],Detail=[Result = 90]}
(Jul 29 2009 06:31:14.966 PM +1000),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
  LOG EVENT {Description=[Failed to restart service remedy7dev],Detail=[Could not start AR Server in timely manner]}
(Jul 29 2009 06:31:14.970 PM +1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerReStartARServerBusinessTask,
  THROWABLE EVENT {Description=[Failed to restart AR System Server]},
  Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException: java.lang.Exception: Could not start AR Server in timely manner
 
Another important thing to note:
We asked our DBA to check if there were any tables created in the ARSystem Server DB that we specified, and according to him, although he saw some activity by ARAdmin, no tables were created.
 
Regards,
Kali
 


From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Howard Richter
Sent: Wednesday, 29 July 2009 9:01 PM
To: [email protected]
Subject: Re: ARSystem Server 7.5 Installation Successful but not started

**
Any errors in the install log? Also if this was a unix install, how did you install it (root for example)?
 
Howard

On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum <[email protected]> wrote:
**
Hi,
 
OS: Solaris
DB: Sybase ASE 15, Sybase Client 12.5
 
After installation, the window says "ARSystem Server was successfully installed" but there's a message saying that the server was not started.
When we try to manually start it, we get an error:
----------------------------------------------------------------------
couldn't set locale correctly
couldn't set locale correctly
egrep: can't open CHANGE_CONFDIR/ar.conf
egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System initializing.
./arsystem: WHERE/bin: does not exist
----------------------------------------------------------------------
 
Anybody understands this?
 
Thanks!
 
Regards,
Kali
 

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