Kali,
Can you ping the AR Server name? AR Error 90 can be caused due to inability to
resolve the AR Server name. Try pinging the AR Server name and if you cannot do
that, you may need to enter that AR Server name in your hosts file..
From one of your errors I may suspect that you are trying to install the AR
Server on a Windows server?
LOG EVENT {Description=[Failed to restart service remedy7dev],Detail=[Could
not start AR Server in timely manner]}
That seems like a typical Windows warning when a server fails to start. If so
that is your problem itself.. The AR System on Windows is not designed to be
installed and run as non-root. You have to have Administrator privilleges..
Cheers
Joe
________________________________
From: Kali Obsum <[email protected]>
To: [email protected]
Sent: Wednesday, July 29, 2009 10:13:06 PM
Subject: Re: ARSystem Server 7.5 Installation Successful but not started
**
Hi,
We are installing as non-root as we are not allowed to install as root.
Yup, summary of errors in the install log are as follows:
(Jul 29 2009 06:23:05.769 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.task.ARServerUserInformationValidationTask,
LOG EVENT {Description=[Timeout error. Could not connect to the AR Server.
Please make sure AR Server is up and running:],Detail=[Result = 90]}
(Jul 29 2009 06:31:14.966 PM
+1000),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
LOG EVENT {Description=[Failed to restart service remedy7dev],Detail=[Could
not start AR Server in timely manner]}
(Jul 29 2009 06:31:14.970 PM
+1000),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerReStartARServerBusinessTask,
THROWABLE EVENT {Description=[Failed to restart AR System Server]},
Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
java.lang.Exception: Could not start AR Server in timely manner
Another important thing to note:
We asked our DBA to check if there were any tables created in the ARSystem
Server DB that we specified, and according to him, although he saw some
activity by ARAdmin, no tables were created.
Regards,
Kali
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Howard Richter
Sent: Wednesday, 29 July 2009 9:01 PM
To: [email protected]
Subject: Re: ARSystem Server 7.5 Installation Successful but not started
**
Any errors in the install log? Also if this was a unix install, how did you
install it (root for example)?
Howard
On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum <[email protected]> wrote:
**
>Hi,
>
>OS: Solaris
>DB: Sybase ASE 15, Sybase Client 12.5
>
>After installation, the window says "ARSystem Server was successfully
>installed" but there's a message saying that the server was not started.
>When we try to manually start it, we get an error:
>----------------------------------------------------------------------
>couldn't set locale correctly
>couldn't set locale correctly
>egrep: can't open CHANGE_CONFDIR/ar.conf
>egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System initializing.
>./arsystem: WHERE/bin: does not exist
>----------------------------------------------------------------------
>
>Anybody understands this?
>
>Thanks!
>
>Regards,
>Kali
>
>NOTICE
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Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [email protected]
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