There was a bug in the email engine that generated duplicate messages. What version of the email engine are you using?
Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Wednesday, November 18, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Duplicate notifications on helpdesk modify ** I set up a filter to fire a notification on Modify of the HPD:HelpDesk form by anyone other than the assignee: ( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified By' != "Remedy Application Service" ) ) For some reason it fires twice, even when updated by the assignee. Any ideas what I did wrong here? Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
