What does your filter log show? ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Robert Fults Sent: Wednesday, November 18, 2009 12:01 PM To: [email protected] Subject: Re: [HERD] Duplicate notifications on helpdesk modify
** Thanks! That is one issue down. Still firing twice though. From: Thomas Bean [mailto:[email protected]] Sent: Wednesday, November 18, 2009 11:54 AM To: Robert Fults Cc: [email protected]; [email protected] Subject: Re: [HERD] Duplicate notifications on helpdesk modify Hi Robert, I'm not sure why it is firing twice, but the 'OR' operators are the reason it is firing even when the assignee makes the update (using 'AND' would probably prevent this). I would recommend trying a much simpler 'Run If' statement: 'Assignee Login ID' != $USER$ If the 'Assignee Login ID' field is NULL, it shouldn't meet the qualification. Hope that helps, --Thomas On Wed, Nov 18, 2009 at 10:37 AM, Robert Fults <[email protected]<mailto:[email protected]>> wrote: I set up a filter to fire a notification on Modify of the HPD:HelpDesk form by anyone other than the assignee: ( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified By' != "Remedy Application Service" ) ) For some reason it fires twice, even when updated by the assignee. Any ideas what I did wrong here? Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
