This won't fix the firing twice issue, but I just noticed that my earlier recommendation was incomplete -- you still need to explicitly exclude AR_ESCALATOR and "Remedy Application Service": * * *'Assignee Login ID' != $USER$** AND **$USER$ != "AR_ESCALATOR" AND **$USER$ != "Remedy Application Service"*
I would recommend running a Filter log in the client to determine what is triggering the filter to run twice. --Thomas On Wed, Nov 18, 2009 at 11:00 AM, Robert Fults <[email protected]> wrote: > Thanks! That is one issue down. Still firing twice though. > > > > > > *From:* Thomas Bean [mailto:[email protected]] > *Sent:* Wednesday, November 18, 2009 11:54 AM > *To:* Robert Fults > *Cc:* [email protected]; [email protected] > *Subject:* Re: [HERD] Duplicate notifications on helpdesk modify > > > > Hi Robert, > I'm not sure why it is firing twice, but the 'OR' operators are the reason > it is firing even when the assignee makes the update (using 'AND' would > probably prevent this). > > I would recommend trying a much simpler 'Run If' statement: > > *'Assignee Login ID' != $USER$* > > > If the 'Assignee Login ID' field is NULL, it shouldn't meet the > qualification. > > Hope that helps, > > --Thomas > > On Wed, Nov 18, 2009 at 10:37 AM, Robert Fults <[email protected]> wrote: > > I set up a filter to fire a notification on Modify of the HPD:HelpDesk form > by anyone other than the assignee: > > *( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != > 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last > Modified By' != "Remedy Application Service" ) )* > > For some reason it fires twice, even when updated by the assignee. Any > ideas what I did wrong here? > > Sincerely, > > > > Robert Fults > > Remedy Dev. > > Florida International University > > Email: [email protected] > > http://uts.fiu.edu > > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
