Hi Robert, I'm not sure why it is firing twice, but the 'OR' operators are the reason it is firing even when the assignee makes the update (using 'AND' would probably prevent this).
I would recommend trying a much simpler 'Run If' statement: *'Assignee Login ID' != $USER$* If the 'Assignee Login ID' field is NULL, it shouldn't meet the qualification. Hope that helps, --Thomas On Wed, Nov 18, 2009 at 10:37 AM, Robert Fults <[email protected]> wrote: > I set up a filter to fire a notification on Modify of the HPD:HelpDesk > form by anyone other than the assignee: > > *( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != > 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last > Modified By' != "Remedy Application Service" ) )* > > For some reason it fires twice, even when updated by the assignee. Any > ideas what I did wrong here? > > Sincerely, > > > > Robert Fults > > Remedy Dev. > > Florida International University > > Email: [email protected] > > http://uts.fiu.edu > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
