Hi Robert,
ITSM has some rather complex workflow and quite often it will do two
updates on the ticket for one user update. You have to exclude the
second update. One thing you could try is to exclude the second update
caused by syncing the worklog by adding ('z1D Action' !=
"SYNC_WORKLOG" to your condition.
Rod
2009/11/19 Robert Fults <[email protected]>:
> **
>
> I set up a filter to fire a notification on Modify of the HPD:HelpDesk form
> by anyone other than the assignee:
>
> ( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee
> Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified
> By' != "Remedy Application Service" ) )
>
> For some reason it fires twice, even when updated by the assignee. Any
> ideas what I did wrong here?
>
> Sincerely,
>
>
>
> Robert Fults
>
> Remedy Dev.
>
> Florida International University
>
> Email: [email protected]
>
> http://uts.fiu.edu
>
>
>
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