7.1 patch 007 Sincerely,
Robert Fults Coordinator, UTS Support Center Florida International University University Park, PC 330 Miami, Florida 33199 Office: 305-348-2284 Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu From: Shellman, David [mailto:[email protected]] Sent: Wednesday, November 18, 2009 11:40 AM Subject: Re: Duplicate notifications on helpdesk modify ** There was a bug in the email engine that generated duplicate messages. What version of the email engine are you using? Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Robert Fults Sent: Wednesday, November 18, 2009 11:38 AM To: [email protected] Subject: Duplicate notifications on helpdesk modify ** I set up a filter to fire a notification on Modify of the HPD:HelpDesk form by anyone other than the assignee: ( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified By' != "Remedy Application Service" ) ) For some reason it fires twice, even when updated by the assignee. Any ideas what I did wrong here? Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
