Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into
Remedy Configuration Manager yesterday and I couldn't. The system indicated I
did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6
forms). And when I tried to modify something I got that I did not have write
permissions to fields 4, 7 and 2600003.
So, I figured, "I'll fix this" and went to login through Remedy Admin. But
could not log in. I get an "authentication failed" very quickly- it just
flashes for a moment- then "Could not successfully login to any server".I've
tried on more than one computer and with different versions of the client-side
software on XP, Windows Server 2003 and Windows 7. Same result.
I have a ticket in with support but they have not been able to figure out what
is going on.
I've tried the master level administrator user account and my own administrator
account and get the same result.Any one have any ideas?
Grateful in Memphis-Brad [email protected]
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