Give the account App-Administrator and Administrator privs and it should work.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brad Terhune Sent: Thursday, July 14, 2011 4:26 PM To: [email protected] Subject: Administrative privileges problem? ARS 6.3 ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 2600003. So, I figured, "I'll fix this" and went to login through Remedy Admin. But could not log in. I get an "authentication failed" very quickly- it just flashes for a moment- then "Could not successfully login to any server". I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune [email protected] _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
