You can add a new user using the tools. Personally I always keep an admin
user with a fixed license in the system that has a local Remedy password.
arcache {-U|-G}{a|d} -e <entryId> [-g <groupList>] [-i <groupId>]
[-c <groupCategory>] [-q <"computed_group_qualification">]
[-t <groupType>] [-lw <writeLicense>] [-m <mailAddress>][-n <name>]
[-p <password>] [-s <server_name>] [-x <notifyMech>] [-d] [-u
<authentication alias name>]
[-r <authentication alias string>]
Look in the ConfigGuide PDF on pg 315
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brad Terhune
Sent: Friday, July 15, 2011 8:37 AM
To: [email protected]
Subject: Re: Administrative privileges problem? ARS 6.3
**
Very strange.
The only "user" object that comes up is the User Portal. It is as if I'm
blocked at every turn! It seems to be permissions, but I cannot modify them.
Any other ideas? Perhaps a way to "re-administrate" an account?
Brad
-----Original Message-----
Date: Fri, 15 Jul 2011 06:38:15 -0500
From: [email protected]
Subject: Re: Administrative privileges problem? ARS 6.3
To: [email protected]
**
I could not seem to get into the User form or SHR:People forms yesterday. I'll
try to get around that today.
Brad
-----Original Message-----
Date: Thu, 14 Jul 2011 21:42:01 +0000
From: [email protected]
Subject: Re: Administrative privileges problem? ARS 6.3
To: [email protected]
**
Give the account App-Administrator and Administrator privs and it should work.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brad Terhune
Sent: Thursday, July 14, 2011 4:26 PM
To: [email protected]
Subject: Administrative privileges problem? ARS 6.3
**
Hey guys!
I know I'm behind the times (6.3).
Anyway, I was trying to get into Remedy Configuration Manager yesterday and I
couldn't. The system indicated I did not have access. So, I tried going
directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify
something I got that I did not have write permissions to fields 4, 7 and
2600003.
So, I figured, "I'll fix this" and went to login through Remedy Admin. But
could not log in. I get an "authentication failed" very quickly- it just
flashes for a moment- then "Could not successfully login to any server".
I've tried on more than one computer and with different versions of the
client-side software on XP, Windows Server 2003 and Windows 7. Same result.
I have a ticket in with support but they have not been able to figure out what
is going on.
I've tried the master level administrator user account and my own administrator
account and get the same result.
Any one have any ideas?
Grateful in Memphis-
Brad Terhune
[email protected]
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