Sorry everyone for posting this without a subject line. I blame it on the weather.
We got our first snow of the winter last night (almost 2 inches!) & that always sets our hearts & minds aflutter here in North Carolina. On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <boy...@wfu.edu> wrote: > Good morning listers, > > > I am able to create a Service Request by sending an email to > SRM:RequestInterface_Create. > > > However, it creates only the Service Request, not the corresponding > incident. > > > When I look at said Service Request record, the status is set to “Draft”. > > > If I change the status to “Planning” & save, the incident is created. > > > Is there a value or keyword I can include in the email so the incident is > automatically created? > > > SRM 7.6, ITSM 7.5 > > Thanks! > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
