Rebecca, did you try setting the Status field on the Interface form to Pending or In Progress?
On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <[email protected]> wrote: > ** > Sorry everyone for posting this without a subject line. I blame it on the > weather. > > We got our first snow of the winter last night (almost 2 inches!) & that > always sets our hearts & minds aflutter here in North Carolina. > > > On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <[email protected]> wrote: > >> Good morning listers, >> >> >> I am able to create a Service Request by sending an email to >> SRM:RequestInterface_Create. >> >> >> However, it creates only the Service Request, not the corresponding >> incident. >> >> >> When I look at said Service Request record, the status is set to “Draft”. >> >> >> If I change the status to “Planning” & save, the incident is created. >> >> >> Is there a value or keyword I can include in the email so the incident is >> automatically created? >> >> >> SRM 7.6, ITSM 7.5 >> >> Thanks! >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
