Rebecca, I see there's this filter on the interface form which pushes to SRM:Request: SRM:SRI:CreateRequest_100_CreateRequest`! I am looking at a 7.6.04 environment. I see that it is pushing the 'Status' field from the interface form to the srm:request form. Is it doing the same for you?
On Fri, Jan 18, 2013 at 1:25 PM, Boyd, Rebecca <[email protected]> wrote: > ** You mean figure it out for myself? The old fashioned way? Oh cruel, > cruel world... > > > On Fri, Jan 18, 2013 at 1:20 PM, Brittain, Mark <[email protected]>wrote: > >> ** >> >> Hi Rebecca,**** >> >> ** ** >> >> Log onto the client and create a record in the >> SRM:RequestInterface_Create with the same information as the template. Run >> filter logging to capture the activity and then look for the filter that is >> setting the status to draft. The run if qualification or filter actions >> should tell you why this is happening. Might take some digging to get to >> the answer.**** >> >> ** ** >> >> Mark**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Boyd, Rebecca >> *Sent:* Friday, January 18, 2013 1:17 PM >> *To:* [email protected] >> *Subject:* Re: SRM:RequestInterface_Create Question**** >> >> ** ** >> >> ** I just tried that & it still created the Service Request in draft >> status :(**** >> >> On Fri, Jan 18, 2013 at 12:58 PM, Tauf Chowdhury <[email protected]> >> wrote:**** >> >> ** **** >> >> Rebecca, did you try setting the Status field on the Interface form to >> Pending or In Progress? **** >> >> ** ** >> >> On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <[email protected]> wrote:** >> ** >> >> ** >> Sorry everyone for posting this without a subject line. I blame it on the >> weather. >> >> We got our first snow of the winter last night (almost 2 inches!) & that >> always sets our hearts & minds aflutter here in North Carolina.**** >> >> >> On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <[email protected]> wrote:** >> ** >> >> Good morning listers,**** >> >> ** ** >> >> I am able to create a Service Request by sending an email to >> SRM:RequestInterface_Create.**** >> >> ** ** >> >> However, it creates only the Service Request, not the corresponding >> incident. **** >> >> ** ** >> >> When I look at said Service Request record, the status is set to “Draft”. >> **** >> >> ** ** >> >> If I change the status to “Planning” & save, the incident is created.**** >> >> ** ** >> >> Is there a value or keyword I can include in the email so the incident is >> automatically created?**** >> >> ** ** >> >> SRM 7.6, ITSM 7.5**** >> >> >> Thanks! >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University**** >> >> >> >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> >> >> >> >> -- >> *Tauf Chowdhury***** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> >> >> >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> >> ------------------------------ >> This e-mail is the property of NaviSite, Inc. It is intended only for the >> person or entity to which it is addressed and may contain information that >> is privileged, confidential, or otherwise protected from disclosure. >> Distribution or copying of this e-mail, or the information contained >> herein, to anyone other than the intended recipient is prohibited. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
