You mean figure it out for myself? The old fashioned way? Oh cruel, cruel world...
On Fri, Jan 18, 2013 at 1:20 PM, Brittain, Mark <[email protected]>wrote: > ** > > Hi Rebecca,**** > > ** ** > > Log onto the client and create a record in the SRM:RequestInterface_Create > with the same information as the template. Run filter logging to capture > the activity and then look for the filter that is setting the status to > draft. The run if qualification or filter actions should tell you why this > is happening. Might take some digging to get to the answer.**** > > ** ** > > Mark**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Boyd, Rebecca > *Sent:* Friday, January 18, 2013 1:17 PM > *To:* [email protected] > *Subject:* Re: SRM:RequestInterface_Create Question**** > > ** ** > > ** I just tried that & it still created the Service Request in draft > status :(**** > > On Fri, Jan 18, 2013 at 12:58 PM, Tauf Chowdhury <[email protected]> > wrote:**** > > ** **** > > Rebecca, did you try setting the Status field on the Interface form to > Pending or In Progress? **** > > ** ** > > On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <[email protected]> wrote:*** > * > > ** > Sorry everyone for posting this without a subject line. I blame it on the > weather. > > We got our first snow of the winter last night (almost 2 inches!) & that > always sets our hearts & minds aflutter here in North Carolina.**** > > > On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <[email protected]> wrote:*** > * > > Good morning listers,**** > > ** ** > > I am able to create a Service Request by sending an email to > SRM:RequestInterface_Create.**** > > ** ** > > However, it creates only the Service Request, not the corresponding > incident. **** > > ** ** > > When I look at said Service Request record, the status is set to “Draft”. > **** > > ** ** > > If I change the status to “Planning” & save, the incident is created.**** > > ** ** > > Is there a value or keyword I can include in the email so the incident is > automatically created?**** > > ** ** > > SRM 7.6, ITSM 7.5**** > > > Thanks! > > -- > Rebecca Boyd > Application Administrator > Wake Forest University**** > > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > > > > -- > *Tauf Chowdhury***** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
