It would be easier to create an Incident that will create the SR.
-----Original Message----- From: Tauf Chowdhury <[email protected]> To: arslist <[email protected]> Sent: Fri, Jan 18, 2013 12:58 pm Subject: Re: SRM:RequestInterface_Create Question ** Rebecca, did you try setting the Status field on the Interface form to Pending or In Progress? On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <[email protected]> wrote: ** Sorry everyone for posting this without a subject line. I blame it on the weather. We got our first snow of the winter last night (almost 2 inches!) & that always sets our hearts & minds aflutter here in North Carolina. On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <[email protected]> wrote: Good morning listers, I am able to create a Service Request by sending an email toSRM:RequestInterface_Create. However, it creates only the Service Request, not thecorresponding incident. When I look at said Service Request record, the status is setto “Draft”. If I change the status to “Planning” & save, theincident is created. Is there a value or keyword I can include in the email so the incident isautomatically created? SRM 7.6, ITSM 7.5 Thanks! -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
