Thanks Tauf, I have this filter & it is pushing the status.
But it looks like no matter what I send the status on interface form is set to New & this is what gets pushed to the srm:request form. I noticed the Status menu on the interface form has 9 values and the Status menu on the srm:request form has 11. Not sure if that's important or not. On the other hand, I was able to create multiple incidents with one email to the incident interface form. Maybe that's the way I should go? On Fri, Jan 18, 2013 at 1:29 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: > ** > Rebecca, > I see there's this filter on the interface form which pushes to > SRM:Request: SRM:SRI:CreateRequest_100_CreateRequest`! > I am looking at a 7.6.04 environment. I see that it is pushing the > 'Status' field from the interface form to the srm:request form. Is it doing > the same for you? > > > On Fri, Jan 18, 2013 at 1:25 PM, Boyd, Rebecca <boy...@wfu.edu> wrote: > >> ** You mean figure it out for myself? The old fashioned way? Oh cruel, >> cruel world... >> >> >> On Fri, Jan 18, 2013 at 1:20 PM, Brittain, Mark >> <mbritt...@navisite.com>wrote: >> >>> ** >>> >>> Hi Rebecca,**** >>> >>> ** ** >>> >>> Log onto the client and create a record in the >>> SRM:RequestInterface_Create with the same information as the template. Run >>> filter logging to capture the activity and then look for the filter that is >>> setting the status to draft. The run if qualification or filter actions >>> should tell you why this is happening. Might take some digging to get to >>> the answer.**** >>> >>> ** ** >>> >>> Mark**** >>> >>> ** ** >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca >>> *Sent:* Friday, January 18, 2013 1:17 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: SRM:RequestInterface_Create Question**** >>> >>> ** ** >>> >>> ** I just tried that & it still created the Service Request in draft >>> status :(**** >>> >>> On Fri, Jan 18, 2013 at 12:58 PM, Tauf Chowdhury <taufc...@gmail.com> >>> wrote:**** >>> >>> ** **** >>> >>> Rebecca, did you try setting the Status field on the Interface form to >>> Pending or In Progress? **** >>> >>> ** ** >>> >>> On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <boy...@wfu.edu> wrote:* >>> *** >>> >>> ** >>> Sorry everyone for posting this without a subject line. I blame it on >>> the weather. >>> >>> We got our first snow of the winter last night (almost 2 inches!) & that >>> always sets our hearts & minds aflutter here in North Carolina.**** >>> >>> >>> On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <boy...@wfu.edu> wrote:* >>> *** >>> >>> Good morning listers,**** >>> >>> ** ** >>> >>> I am able to create a Service Request by sending an email to >>> SRM:RequestInterface_Create.**** >>> >>> ** ** >>> >>> However, it creates only the Service Request, not the corresponding >>> incident. **** >>> >>> ** ** >>> >>> When I look at said Service Request record, the status is set to >>> “Draft”. **** >>> >>> ** ** >>> >>> If I change the status to “Planning” & save, the incident is created.*** >>> * >>> >>> ** ** >>> >>> Is there a value or keyword I can include in the email so the incident >>> is automatically created?**** >>> >>> ** ** >>> >>> SRM 7.6, ITSM 7.5**** >>> >>> >>> Thanks! >>> >>> -- >>> Rebecca Boyd >>> Application Administrator >>> Wake Forest University**** >>> >>> >>> >>> >>> -- >>> Rebecca Boyd >>> Application Administrator >>> Wake Forest University >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >>> >>> >>> >>> >>> -- >>> *Tauf Chowdhury***** >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >>> >>> >>> >>> >>> -- >>> Rebecca Boyd >>> Application Administrator >>> Wake Forest University >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >>> >>> ------------------------------ >>> This e-mail is the property of NaviSite, Inc. It is intended only for >>> the person or entity to which it is addressed and may contain information >>> that is privileged, confidential, or otherwise protected from disclosure. >>> Distribution or copying of this e-mail, or the information contained >>> herein, to anyone other than the intended recipient is prohibited. >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > *Tauf Chowdhury > > * > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
