Hi Rebecca, Log onto the client and create a record in the SRM:RequestInterface_Create with the same information as the template. Run filter logging to capture the activity and then look for the filter that is setting the status to draft. The run if qualification or filter actions should tell you why this is happening. Might take some digging to get to the answer.
Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca Sent: Friday, January 18, 2013 1:17 PM To: [email protected] Subject: Re: SRM:RequestInterface_Create Question ** I just tried that & it still created the Service Request in draft status :( On Fri, Jan 18, 2013 at 12:58 PM, Tauf Chowdhury <[email protected]<mailto:[email protected]>> wrote: ** Rebecca, did you try setting the Status field on the Interface form to Pending or In Progress? On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <[email protected]<mailto:[email protected]>> wrote: ** Sorry everyone for posting this without a subject line. I blame it on the weather. We got our first snow of the winter last night (almost 2 inches!) & that always sets our hearts & minds aflutter here in North Carolina. On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <[email protected]<mailto:[email protected]>> wrote: Good morning listers, I am able to create a Service Request by sending an email to SRM:RequestInterface_Create. However, it creates only the Service Request, not the corresponding incident. When I look at said Service Request record, the status is set to "Draft". If I change the status to "Planning" & save, the incident is created. Is there a value or keyword I can include in the email so the incident is automatically created? SRM 7.6, ITSM 7.5 Thanks! -- Rebecca Boyd Application Administrator Wake Forest University -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Tauf Chowdhury _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
