I just tried that & it still created the Service Request in draft status :(
On Fri, Jan 18, 2013 at 12:58 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: > ** > Rebecca, did you try setting the Status field on the Interface form to > Pending or In Progress? > > > On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca <boy...@wfu.edu> wrote: > >> ** >> Sorry everyone for posting this without a subject line. I blame it on the >> weather. >> >> We got our first snow of the winter last night (almost 2 inches!) & that >> always sets our hearts & minds aflutter here in North Carolina. >> >> >> On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca <boy...@wfu.edu> wrote: >> >>> Good morning listers, >>> >>> >>> I am able to create a Service Request by sending an email to >>> SRM:RequestInterface_Create. >>> >>> >>> However, it creates only the Service Request, not the corresponding >>> incident. >>> >>> >>> When I look at said Service Request record, the status is set to >>> “Draft”. >>> >>> >>> If I change the status to “Planning” & save, the incident is created. >>> >>> >>> Is there a value or keyword I can include in the email so the incident >>> is automatically created? >>> >>> >>> SRM 7.6, ITSM 7.5 >>> >>> Thanks! >>> >>> -- >>> Rebecca Boyd >>> Application Administrator >>> Wake Forest University >>> >> >> >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > *Tauf Chowdhury > > * > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
