That is because to the best of my knowledge, you cannot really develop or customize SNOW, you use it as is. So implementation time is obviously quicker.
I haven't worked with the product myself, but in none of their demo's would they claim that they can customize the product to tailor it completely to your needs. They basically define the product and you got to wrap your needs around it. But then again this might be my biased opinion about it, being a Remedy person for as long as I have been. I wonder if SNOW sales reps watch this list... I would love their comments on my statement that their product is not customizable and hence would suck for a house that needs some tailoring to the OTB offering.. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, July 30, 2014 8:32 AM To: [email protected] Subject: Re: ENGAGE John, I do agree with what you wrote, and would like to add. That our world is changing and we need to prepare for those changes. We know that SNOW is knocking on BMCs door, with its pretty UI and fast (per their sales department) development/implementation time. And we know that others are out there as well (since they see they can make money). So I am looking for this meeting not just to show me how to fix bad code or create new items, but on what are BMC's future plans. To see if they have the vision to address these new comers to our world, or if they don't. Also maybe BMC will see this thread and add some technical sessions. However, (at least in my view) we need to look a little into the future that BMC sees and then think about what is the best for the companies we work for (and with) and ourselves. Just my thoughts, hbr From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Tuesday, July 29, 2014 5:11 PM To: [email protected] Subject: Re: [arslist] ENGAGE ** Thanks for the plug Mr. Baker. Good one. I don't think you will find any BMC Remedy specific stuff at KEG. BUT*** - you will definitely find stuff on how to make your BMC Remedy system nicer/easier to manage and how to do even more with the system you already have. Also - I will throw in - this is not a new complaint/issue for BMC RUG - this has been the issue for quite awhile. Ultimately - the ARSList is looking for a Remedy development only event. (Not even ITSM) If BMC (or somebody else) would create it - it would be helpful - and therefore people would expand their existing system. A "sticky system" is a system that solves your needs in unique ways that are not easily replaceable. But - if your goal is to be out of the box and ITIL (Blah blah blah). Well, you just made it very easy for your competitor to displace you. Where - the only differentiator of meaning is price - and that is not a fight BMC wants to be in (or most any company for that matter). A "sticky system" is one that you can make yours. So BMC would be wise in encouraging that, making it be easy and the "norm" to do so. Educate - and it can happen. Show everybody new features for out of the box - and you simplify your replacement strategy for your competitors. -John On Tue, Jul 29, 2014 at 2:44 PM, John Baker <[email protected]> wrote: Hello, This thread is rapidly becoming one of ARSlist's longest threads (https://www.javasystemsolutions.com/arslist/view/89064249#message-thread) :-) I've looked at the conference agenda and it does feel more marketing than substance. Perhaps John Sundberg can expand his KEG conference to include a day of Remedy-things-for-keen-admins? John ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _ARSlist: "Where the Answers Are" and have been for 20 years_ Click here <https://www.mailcontrol.com/sr/FfAduhjq3y7GX2PQPOmvUjg7ce8j6mWJKqUEazqXvQXQ EaIcmtnNizjRvgHp1ODgZ!IcHOUH37DX405xsHCs!A==> to report this email as spam. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
