What? You don't need to know the secret handshake to get to SNOW's documentation? But won't the competition get their grubby little hands on it?
Jason On Wed, Jul 30, 2014 at 9:16 AM, Lee Cullom < [email protected]> wrote: > ** > > Joe – Definitely not true. You can look this up on the ServiceNow > Wikipedia. It is easier to add fields in AR System Dev Studio, but not by > much. Plus, ServiceNow leads in personalization. Also, you can’t put > fields exactly where you want in ServiceNow, you have to put them in a > general section… kind of similar to salesforce.com/Remedyforce. > > > > > > > > *Lee Cullom | Northcraft Analytics* > > *IT Metrics Specialist | Business Intelligence for ITSM* > > *Direct - 678-438-7244 <678-438-7244> | * > *http://www.northcraftanalytics.com* <http://www.northcraftanalytics.com/> > > *Main - (678) 664-ITSM* > > [image: Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun] > <http://www.linkedin.com/in/leecullom>[image: Description: Description: > http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA] > <http://twitter.com/#!/NorthcraftIT> > > What is Northcraft Analytics? Find out in 87 Seconds. > <http://www.youtube.com/watch?v=SRNyPNK_HJc> > > > > > > THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS > HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A > CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND > NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Joe D'Souza > *Sent:* Wednesday, July 30, 2014 11:44 AM > > *To:* [email protected] > *Subject:* Re: ENGAGE > > > > ** > > Correct. And you cannot add fields – you can move them around to make the > picture prettier. If you want a new field like for e.g. Alternate Requester > Name – easily done in Remedy. Cannot be done in SNOW. > > > > From what I heard, any change that impacts the data structure in SNOW is > not possible. Is child’s play literally in Remedy. > > > > Agreed that could be a double edged sword. Very powerful if you know what > you are doing – quite destructive otherwise. > > > > Joe > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Rick Cook > *Sent:* Wednesday, July 30, 2014 11:36 AM > *To:* [email protected] > *Subject:* Re: ENGAGE > > > > ** > > It's probably customizable in the same way that FrontRange is technically > customizable, but only using a proprietary BPML programming interface. > That's not as easy to learn or quick to work in as the AR System interface, > nor is it as flexible or as extensible. I've yet to see a faster prototype > engine than the AR System, and have also yet to see a business process that > it can't be made to track. > > Rick > > > > On Wed, Jul 30, 2014 at 8:32 AM, John Baker < > [email protected]> wrote: > > Joe > > I thought SNOW was customisable "to an extent", and in a sense, BMC are > pushing exactly the same concept, ie overlays, painful to change > something, a sense that core ITSM is all that really matters etc. > Customisation is a double edged sword: it's very powerful, but it's very > expensive to support. > > > John > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
