Lol Jason. > On 30 Jul 2014, at 19:05, Jason Miller <[email protected]> wrote: > > ** > What? You don't need to know the secret handshake to get to SNOW's > documentation? But won't the competition get their grubby little hands on it? > > Jason > > >> On Wed, Jul 30, 2014 at 9:16 AM, Lee Cullom >> <[email protected]> wrote: >> ** >> Joe – Definitely not true. You can look this up on the ServiceNow >> Wikipedia. It is easier to add fields in AR System Dev Studio, but not by >> much. Plus, ServiceNow leads in personalization. Also, you can’t put >> fields exactly where you want in ServiceNow, you have to put them in a >> general section… kind of similar to salesforce.com/Remedyforce. >> >> >> >> >> >> >> >> Lee Cullom | Northcraft Analytics >> >> IT Metrics Specialist | Business Intelligence for ITSM >> >> Direct - 678-438-7244 | http://www.northcraftanalytics.com >> >> Main - (678) 664-ITSM >> >> <image001.jpg><image002.jpg> >> >> What is Northcraft Analytics? Find out in 87 Seconds. >> >> >> >> >> >> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS >> HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A >> CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND >> NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Joe D'Souza >> Sent: Wednesday, July 30, 2014 11:44 AM >> >> >> To: [email protected] >> Subject: Re: ENGAGE >> >> >> ** >> >> Correct. And you cannot add fields – you can move them around to make the >> picture prettier. If you want a new field like for e.g. Alternate Requester >> Name – easily done in Remedy. Cannot be done in SNOW. >> >> >> >> From what I heard, any change that impacts the data structure in SNOW is not >> possible. Is child’s play literally in Remedy. >> >> >> >> Agreed that could be a double edged sword. Very powerful if you know what >> you are doing – quite destructive otherwise. >> >> >> >> Joe >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Rick Cook >> Sent: Wednesday, July 30, 2014 11:36 AM >> To: [email protected] >> Subject: Re: ENGAGE >> >> >> >> ** >> >> It's probably customizable in the same way that FrontRange is technically >> customizable, but only using a proprietary BPML programming interface. >> That's not as easy to learn or quick to work in as the AR System interface, >> nor is it as flexible or as extensible. I've yet to see a faster prototype >> engine than the AR System, and have also yet to see a business process that >> it can't be made to track. >> >> Rick >> >> >> >> On Wed, Jul 30, 2014 at 8:32 AM, John Baker <[email protected]> >> wrote: >> >> Joe >> >> I thought SNOW was customisable "to an extent", and in a sense, BMC are >> pushing exactly the same concept, ie overlays, painful to change >> something, a sense that core ITSM is all that really matters etc. >> Customisation is a double edged sword: it's very powerful, but it's very >> expensive to support. >> >> >> John >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
