Joe I thought SNOW was customisable "to an extent", and in a sense, BMC are pushing exactly the same concept, ie overlays, painful to change something, a sense that core ITSM is all that really matters etc. Customisation is a double edged sword: it's very powerful, but it's very expensive to support.
John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
