Completely agree Roland. As BBedit is an important tool for me, I follow their website and this group so I was well aware of the change required for the App store. Personally, I chose to buy from the App store anyway because the ease of updating, especially for a new machine or cleaning one up, is worth it for me. If I'm editing system files, I tend to be in a terminal with vi anyway (a critical skill anyone needing authenticated saves should have anyway, IMHO).
cheers, Mark On Aug 18, 7:49 am, Roland Küffner <[email protected]> wrote: > Sorry, I'm not getting what you are so upset about > > Am 18.08.2011 um 07:01 schrieb crag: > > > And that's my point. That link (or better) that FAQ should be on the > > App store. It didn't occur to me that the versions would be different. > > You think I spend my time learning the ins and outs of App Store > > policy? I trusted Bare Bones to deal with that. And let me know. > > A simple visit on Barebones' homepage would have given you that information > as the FAQ has a link on their start page. As this feature seems to be > important to you that time would have been good invested. You know, other > people try before they buy. If you rely on certain functionality there is no > way around collecting some information beforehand to check if you'll get what > you are looking for. This is wiser than complaining afterwards and blaming > others for not foreseeing and protecting you from that compulsive shopping > disorder. > > > But nooooo.. so now I face a decision. Buy it again from their website > > or ditch BBedit all together. > > Or option three (which you could have seen if you actually read the FAQ): > > "If you have already purchased BBEdit from the Mac App store and need support > for authenticated saves, please contact our customer service department for > assistance. We will require proof of purchase from the Mac App Store in order > to assist you; if you include that information when you write us, doing so > will speed the process." > > I experienced the support people as friendly and willingly to help. So why > not ask. > > Take a deep breath, count to 10 and try to read before you rant. You'll see > that life will almost magically feel a lot easier and people around you will > meet you with a smile not with baffled gazes. > > Have a nice day, > Roland -- You received this message because you are subscribed to the "BBEdit Talk" discussion group on Google Groups. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at <http://groups.google.com/group/bbedit?hl=en> If you have a feature request or would like to report a problem, please email "[email protected]" rather than posting to the group. Follow @bbedit on Twitter: <http://www.twitter.com/bbedit>
