Hi Michael, Thanks for engaging here ! =) you write a friendly and helpful summary.
On 12/07/2020 02:11, Michael Weghorn wrote: > Simplifying and exaggerating a bit, I'd try to sum up the described > problem as "There's not enough revenue for ecosystem companies, but > those are essential for LibreOffice." and the described solution as > "Let's discourage enterprises/organizations from using LibreOffice from > TDF, and hope they'll use paid versions from ecosystem companies instead." Right; it -could- be seen as a simple "developers for users" trade off. I'm not sure it is a trade-off though: I think we'll win more users by having happy enterprise users and more investment in feature / function and a richer product myself. > To sum it up, one of my main concerns is that organizations not using > "LibreOffice Personal" doesn't necessarily mean they'll use "LibreOffice > Enterprise". I see a rather high risk in the "LibreOffice Personal > approach" decreasing the overall LibreOffice use/market share, rather > causing organizations to switch to other office suites (or choose them > from the beginning), not just short-term. This probably wouldn't help to > reach the desired goal in the end, but rather have a negative effect on > both, TDF-provided LibreOffice as well as "LibreOffice Enterprise" and > the ecosystem that provides it. There is risk in any change, but also risks in stasis - particularly when we know the status quo doesn't work well. >> https://people.gnome.org/~michael/data/vendor-neutral-marketing.html > > Thanks for all the information, that's really informative and helps to > better understand the motivation/background. My pleasure; it's eighteen months old, but of course almost nothing changes in that time. > From what I have heard, there's also a tendency in (particularly in > large) organizations to only use products backed by some kind of SLA, so > there is some contractor to contact (or blame) in case of problems. I've met a few organizations like this - but they seem to be extremely rare. Can they even get an SLA for Firefox or Chrome ? >> So - lets turn this around - can anyone thing of more than >> five enterprises that paid for support or instead (just as good) >> contributed meaningfully to LibreOffice instead ? Munich, and ... > > At least those 3 quickly came to my mind Sure; there's a reason I picked five ;-) > Regarding paid support, I've at least heard from two or three > organizations, but don't know what amounts of money were/are involved > there; that's certainly something the involved ecosystem companies (so > basically you and Thorsten) know better... So - I was talking of new contributors; how many can we think of that are new since 2018 ? =) >> => It is the norm to deploy LibreOffice from TDF in >> enterprises, and pay nothing for support & >> maintenance that can go into development. >> + its that good. > > Might one (main) problem be that LibreOffice (from TDF as well as its > enterprise derivatives) just is not widely used by companies whose IT > strategy involves paying for their office suites (yet)? We're really quite widely used; our 200+m users includes many large government and business deployments. > IMHO, it'd be ideal to try to get more organizations switch to > LibreOffice editions from whatever they're using now which I'd expect to > increase demand for professional support as well. I think this was one of the headings in my mail. With the current %age up-take of professional support we run out of world population before we get enough developers to make LibreOffice fly. > As written in my previous email [2], I agree that many larger > deployments involving "professional use" will probably want to use an > edition with some kind of professional support (e.g. due to Service > Level Agreements, long-term support, more stability, new features) and > the TDF-provided version won't fit their needs, regardless of whether it > has a "Personal" tag attached or not. > Therefore, also from the experiences that the City of Munich made, I > tend to expect that affected organizations will find this out Well - it took Munich a long time to find this out I think; furthermore our marketing tends not to make people effectively aware of the existence of, nevermind the benefits of, support / migration / training - even in the abstract. It also tends to make people believe the software is created by Volunteers + TDF at many points. I guess enterprises think that TDF is sustained by donations from end-users, and volunteers just train themselves & contribute - so ... no need to support the ecosystem ? =) You may notice the other discussions here arguing for a replacement of the explicit recommendation to get support & services from the download page (which we know doesn't work) with a suggestion. >> => The LibreOffice brand is devalued and we have no way >> of telling people that the product they deployed was >> not suitable for deployment in an enterprise and has >> no effective support. > > While those companies may not contribute meaningfully to LibreOffice > upstream, I tend to think that they will probably manage to do their own > branded build of LibreOffice ("MyOffice" or whatever, without a > "Personal" tag attached), and then offer that with the same > (nonexisting) support for basically the same price. Sure - but they will have to put their own brands on something and associate the terrible reputation for support with their brand not the LibreOffice project =) >> Possibly if we give TDF 10x more more money - it will become a >> more dynamic organization (though still run by a committee of ten); >> perhaps that is possible. > > That sounds sad and like it would be great to have that improved, even > if it's only a partial solution. Sign up, join the board & make things happen. We need more smart polite people in the board and/or the MC. >> Probably this nudge alone is enough to try to encourage real >> contribution to LibreOffice, and get the numbers of users buying >> support and thus contributing, or else contribuing themselves up from >> ~zero. > > This might work, but as mentioned earlier, I see quite high risks it > might in the end make things even worse (and it's hard to guess, which > is true...). If there are large numbers of users who refuse to contribute anything in enterprises - and they will switch away if we ask them to: it seems to me we're unlikely to get much from them anyway. I try to think well of people, so I do think there are a large pool of well-meaning people who like our brand, and product and who - if effectively steered - and can provide a clear and plausible rational to their management: "We can't deploy the Personal edition - we need to use the Enterprise edition" - will seek out and support the project in this way. Every LibreOffice deployment must have an enthusiast behind it: but (apparently) none of them can effectively encourage anyone to pay; what can we do to help them ? =) > In any case, as others have already said, I personally don't like the > idea of "actively discouraging" the use of TDF's LibreOffice, but it'd > be great to have an approach to more positively encourage the use of > enterprise editions. Differentiation is like that. Somewhere we have to have a page which says: "Who should use what version" - and/or the enterprise people have to have a way to say: use XYZ version for ABC reason. I hear lots of good-ideas about adding proprietary features & value for ABC - but they're not attractive to me. A simple marketing message would be great that does this differentiation in one place outside of the software. > Ultimately, the goal should be to somehow convince organizations > currently using other office suites to migrate to LibreOffice > (Enterprise), and I think that the popularity of TDF's LibreOffice plays > a vital role there as well. Unless someone tells them that TDF's LibreOffice is not suitable for their enterprise - their first (and final) stop is to deploy GratisOffice I'm afraid, ~all the data points in that direction. They see GratisOffice as more genuine, and legitimate and authentic than Collabora Office eg. which is pretty depressing given how much we put in. Conflating your other mail: On 12/07/2020 08:59, Michael Weghorn wrote: > On 08/07/2020 14.40, Michael Meeks wrote >> And of course for us Collabora Online is the tip of >> the spear for investment & expected returns, with >> education being a key sector currently. We have a >> growing set of customers there. >> >> That as well as some intermittent consultancy >> pieces lets us work on improving lots of things in >> the LibreOffice core for our users. > > Out of curiosity: > Does that mean that much of the work that Collabora does > for desktop is basically not being paid for by customers > directly, i.e. something that Collabora invests into by > itself? I mentioned New desktop customers since 2018. We have a big mix of existing larger customers to whom we are grateful many of whom renew: though getting 100% renewal is ~impossible, and growing that is hard. We have a set of faithful consulting customers though they are highly intermittent: since we solve their problems well, they go away & we have to acquire new customers. Then the other problem I have is a soft heart & over-enthusiastic programmers. Customers tend to put these puppy-dog eyes on and say: "I can't afford it, but surely you'll do it anyway at ~below cost; it's all for the good of the project / product" - and I get suckered (again), and then on top our staff do an extra specially good job that goes beyond the minimum the customer asks for - and consume a ton of time doing that - and in any circumstance estimating time for projects is a nightmare - so when you look at the economics, it ends up loss-making. It is far from trivial running a business. In another adjacent thread - people say our marketing sucks, and we should invest a ton more in that - sure, but given finite resources - I like to invest in LibreOffice development - only, we can't get any return on the desktop - so its just madness. > Or is it more like the work is done in the context > of online, and desktop profits "implicitly" as well, > since many of the changes in core (like work being done > in the document model) directly affect both, desktop > and online? There is a chunk of this too; but not nearly enough perhaps that will increase over time; it is/was the idea of having a shared code-base. It is of course, also worth noting that CIB does great stuff across the codebase, so well worth asking Thorsten similar questions too. Thanks ! Michael. -- michael.me...@collabora.com <><, GM Collabora Productivity Hangout: mejme...@gmail.com, Skype: mmeeks (M) +44 7795 666 147 - timezone usually UK / Europe -- To unsubscribe e-mail to: board-discuss+unsubscr...@documentfoundation.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.documentfoundation.org/www/board-discuss/ Privacy Policy: https://www.documentfoundation.org/privacy