Hello Everyone,
I just wanted to give folks an update. As Brian said, he forwarded my e-mail
along to the appropriate person and I have since been in contact with HW
tech support.
I would like to thank Brian for forwarding my e-mail. I would also like to
publicly say that I am very happy and satisfied with the level of customer
service and tech support I received from HW. They took my concern very
seriously and I greatly value a company who listens to it's customers. As I
said in my previous e-mail, I have been happy with HW in every other aspect.
I am impressed with HW as a whole. As I have always suspected (and now know
to be true) HW values it's customers much more than FS does. Keep up the
great work HW!
Milissa
----- Original Message -----
From: "Brian Lingard" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, August 03, 2006 1:36 AM
Subject: RE: [BrailleNote] Disappointed with Humanware Tech Support
Ottawa Canada
dear Richard Ring:
It is true that Humanware and other blindness equipment makers
cater to a relatively small market, but I disagree that the firm
isn't interested in providing good tech support.
I made senior management at Humanware USA aware of Milissa's
problem and received a prompt reply that they are most interested
in remedying it quickly.
And more importantly, looking into what happened to the missing
telephone messages.
I imagine senior management at Freedom Scientific is also
interested in good end user support, but this is not the place to
discuss other firms customer support.
Brian
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