Melissa,
I'm so pleased that you've managed to get your problem sorted. I thought
that was appalling what I've read about HW "ignoring" your tech support
request, but glad to hear it's all sorted now.
Melissa Garside wrote:
Hello Everyone,
I just wanted to give folks an update. As Brian said, he forwarded my
e-mail along to the appropriate person and I have since been in
contact with HW tech support.
I would like to thank Brian for forwarding my e-mail. I would also
like to publicly say that I am very happy and satisfied with the level
of customer service and tech support I received from HW. They took my
concern very seriously and I greatly value a company who listens to
it's customers. As I said in my previous e-mail, I have been happy
with HW in every other aspect. I am impressed with HW as a whole. As I
have always suspected (and now know to be true) HW values it's
customers much more than FS does. Keep up the great work HW!
Milissa
----- Original Message ----- From: "Brian Lingard"
<[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, August 03, 2006 1:36 AM
Subject: RE: [BrailleNote] Disappointed with Humanware Tech Support
Ottawa Canada
dear Richard Ring:
It is true that Humanware and other blindness equipment makers
cater to a relatively small market, but I disagree that the firm
isn't interested in providing good tech support.
I made senior management at Humanware USA aware of Milissa's
problem and received a prompt reply that they are most interested
in remedying it quickly.
And more importantly, looking into what happened to the missing
telephone messages.
I imagine senior management at Freedom Scientific is also
interested in good end user support, but this is not the place to
discuss other firms customer support.
Brian
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