Hi, all. On October 13, I sent my mPower in, because its space bar was
sticking. I figured that as long as it was going in, I might as well have
it cleaned, since I've got a service contract that's good until February.
Let me just say that I've never done the once-a-year cleaning and servicing
thing, so am not totally sure what's involved. From what a tech once told
me, they take the display apart, piece by piece, and give each piece a bath;
so I figured why not? Anyway, since it's been over 10 business days since
it went in, I figured I'd check on it this morning. I gave the customer
service rep my RMA number, and she looked it up and said on the 26th they'd
changed the battery (which I thought worked fine), and replaced the PCB
board (or something like that; I don't know what that does). They were
going to cycle it today, which takes 24 hours, and if it passes Q A
tomorrow, it'll be on its way back to me.
But I'm a bit puzzled at this information of a battery and the PCB board
being replaced. Does this once- or twice-a-year servicing under the
contract mean they look over the whole machine, and not the Braille display
only? Do they replace batteries and things after a year routinely, just
because they only expect them to work for 18 months, and don't want the same
machine to have to be sent back almost immediately? Or could they be
working on the wrong machine under my RMA, and eventually be sending me back
someone else's machine? <lol> I'm just puzzled as to why this extra stuff
was done, and if that's just what normally goes on when you send it in under
the servicing contract. I'm usually of the mind that "if it ain't broke,
don't fix it", so I probably wouldn't even have sent it in if the space bar
hadn't been sticking.
Can those of you who regularly send your units in give me some idea as to
whether the stuff they're doing with mine is normal?
Peggy
http://kernsac.livejournal.com/
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