Wow! thgis battery replacement is news to me. Better check that bill!
Yeah, they do look over the machine, though. I got a mother board
replaced once when it was sent it for cleaning and repair--at no
cost. That $500, when it can be paiid, is worth quite a lot. As far
as *repairs*. Upgrades, you're still on your ownn.
Jane
On Oct 30, 2006, at 9:29 PM, Peggy Kern wrote:
Hi, all. On October 13, I sent my mPower in, because its space bar
was sticking. I figured that as long as it was going in, I might
as well have it cleaned, since I've got a service contract that's
good until February. Let me just say that I've never done the once-
a-year cleaning and servicing thing, so am not totally sure what's
involved. From what a tech once told me, they take the display
apart, piece by piece, and give each piece a bath; so I figured why
not? Anyway, since it's been over 10 business days since it went
in, I figured I'd check on it this morning. I gave the customer
service rep my RMA number, and she looked it up and said on the
26th they'd changed the battery (which I thought worked fine), and
replaced the PCB board (or something like that; I don't know what
that does). They were going to cycle it today, which takes 24
hours, and if it passes Q A tomorrow, it'll be on its way back to me.
But I'm a bit puzzled at this information of a battery and the PCB
board being replaced. Does this once- or twice-a-year servicing
under the contract mean they look over the whole machine, and not
the Braille display only? Do they replace batteries and things
after a year routinely, just because they only expect them to work
for 18 months, and don't want the same machine to have to be sent
back almost immediately? Or could they be working on the wrong
machine under my RMA, and eventually be sending me back someone
else's machine? <lol> I'm just puzzled as to why this extra stuff
was done, and if that's just what normally goes on when you send it
in under the servicing contract. I'm usually of the mind that "if
it ain't broke, don't fix it", so I probably wouldn't even have
sent it in if the space bar hadn't been sticking.
Can those of you who regularly send your units in give me some idea
as to whether the stuff they're doing with mine is normal?
Peggy
http://kernsac.livejournal.com/
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