Hi Peggy, Is it possible that you received the battery hardware upgrade? Remember that was discussed as a free update back in July when many of us were having inaccurate battery gauge readings. HW is the best source for an answer, so I could be mistaken here.
Les -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peggy Kern Sent: Monday, October 30, 2006 9:30 PM To: Braillenote Subject: [Braillenote] The servicing process revisited Hi, all. On October 13, I sent my mPower in, because its space bar was sticking. I figured that as long as it was going in, I might as well have it cleaned, since I've got a service contract that's good until February. Let me just say that I've never done the once-a-year cleaning and servicing thing, so am not totally sure what's involved. From what a tech once told me, they take the display apart, piece by piece, and give each piece a bath; so I figured why not? Anyway, since it's been over 10 business days since it went in, I figured I'd check on it this morning. I gave the customer service rep my RMA number, and she looked it up and said on the 26th they'd changed the battery (which I thought worked fine), and replaced the PCB board (or something like that; I don't know what that does). They were going to cycle it today, which takes 24 hours, and if it passes Q A tomorrow, it'll be on its way back to me. But I'm a bit puzzled at this information of a battery and the PCB board being replaced. Does this once- or twice-a-year servicing under the contract mean they look over the whole machine, and not the Braille display only? Do they replace batteries and things after a year routinely, just because they only expect them to work for 18 months, and don't want the same machine to have to be sent back almost immediately? Or could they be working on the wrong machine under my RMA, and eventually be sending me back someone else's machine? <lol> I'm just puzzled as to why this extra stuff was done, and if that's just what normally goes on when you send it in under the servicing contract. I'm usually of the mind that "if it ain't broke, don't fix it", so I probably wouldn't even have sent it in if the space bar hadn't been sticking. Can those of you who regularly send your units in give me some idea as to whether the stuff they're doing with mine is normal? Peggy http://kernsac.livejournal.com/ ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
