It is truly unfortunate that Hw is unwilling to clarify their
policy on older braille displays. I am of the opinion that Hw
should take a stand and put it in writing in order that consumers
can make an informed decision when considering a note taker.
----- Original Message -----
From: "Rose Combs" <[EMAIL PROTECTED]
To: "'Sharon Campbell'" <[EMAIL PROTECTED]>,
<[EMAIL PROTECTED]>,<[email protected]
Date sent: Fri, 7 Dec 2007 08:47:50 -0700
Subject: RE: [Braillenote] latest news on older transplants
Well, unless it is a battery problem, I think if something
happens, I may be
looking around--this is terrible and I have been a very happy
Braille Note
user since January 2001, I use one every single day of every
year, hate to
contemplate a change but I feel like we aren't getting treated
fairly, it
isn't the fact that they are not servicing our units, it is the
fact that
they won't make announcements, and that we have various stories
going
around. HW owns this list, if it is a gossip list, then, who is
responsible
for that?
Rose Combs
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Sharon Campbell
Sent: Thursday, December 06, 2007 3:35 PM
To: Sharon Campbell; [EMAIL PROTECTED];
[email protected]
Subject: re: [Braillenote] latest news on older transplants
Again! Hi List and Terri:
Isn't it amazing how people try to weasel out of what they say?
We knew Kim wasn't going to call us back with any price for
upgrading
braille displays in transplants, so we called back.
First, Kim told Chuck that if something happened to his braille
display,
they'd be bound to fix it because his contract is good until
November of
'08. He asked her how this would be done if they no longer have
parts for
old displays. She said she didn't know, that she wasn't a
Technician. "But
it will be done."
Now, when I mentioned your conversation with her, Terri, she
said the
BrailleNote list was nothing but a "gossip list". She had no
answer except
to put down our list. When we tried to defend the list by
stating what
valuable, helpful information we had received, again, we got the
same
response. By the way, we will receive an "official email", so
they say,
when everything is set up. They've whitewashed so much, they
don't know the
truth from a lie.
One other thing, Kim is likening our BrailleNotes to spending
money on a
$5,000.00 big screen TV with a three-year warranty.
Why would blind people buy big screen TV's? Like Chuck said to
her, "They're
all made out of junk so they won't last anyway."
So, is HumanWare considering the BrailleNote in the category of
that TV as
Kim is? If so, the company doesn't belong in Blindness
Technology!!!!!!!!!
----- Original Message -----
From: Sharon Campbell <[EMAIL PROTECTED]
To: "Terri Pannett" <[EMAIL PROTECTED]>,
[email protected]
Date sent: Thu, 06 Dec 2007 15:59:16 -0600
Subject: re: [Braillenote] latest news on older transplants
Hi Terri and List:
Terri, we also just talked to Kim. We got a totally different
answer
from her than you did. She told us that the only way to get a
service
agreement is to send our transplant in to have a new display put
in
your unit.
The amazing thing is, when we called earlier, the message was
that
every customer service rep was in a meeting.
If the chance ever comes, we'd switch to GwMicro.
"Never pity missionaries; envy them. They are where the real
action
is -- where life and death, sin and grace, Heaven and Hell
converge."
--Robert C. Shannon
Coffee Shop phone number: 773-572-3094.
----- Original Message -----
From: "Terri Pannett" <[EMAIL PROTECTED]
To: "BrailleNote List" <[email protected] Date sent:
Thu,
6 Dec 2007 13:37:42 -0800
Subject: [Braillenote] latest news on older transplants
Dear List,
I just called HumanWare and spoke to Kim. She said HumanWare
will no longer
support service contracts transplants which have the older Tieman
displays.
Also, HumanWare won't put a new display on an older unit. The
only way to
have a maintenance agreement is to buy a new unit.
When I asked why customers weren't notified about the change in
policy, she
said an announcement came out in November. But I said I didn't
receive any
notice and no announcement was made on the BN lists. She had no
answer to
that.
I asked how much a person with an older transplant would have to
pay for
cleaning and she said $100.00. If there are other repairs which
need to be
made, the cost will be more. The service department is supposed
to notify
you for the estimate of the repairs and then you can tell them to
go ahead
with the repairs or send the unit back as is.
My present plan is to use my BN for as long as I can and when it
dies or
needs repair, I'll buy a new notetaker from someone else,
probably GW Micro.
I am very disappointed in HumanWare!
Terri Amateur Radio call sign KF6CA.
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