Hi Michael,
Before you send it in, try a hard reset, this would be with the reset and record button. Press both buttons together, release reset after the first tones, and hold down the record button until the second tones, then release as well. If this doesn't work, you'll probably have no other alternatives.
 We certainly hope this works.
Living in the Present One day at a time, This is enough. Do not look back and grieve over the past. For it is gone. And do not be troubled about the future. For it has not yet come. Live in the present, and make it so beautiful. That it will be worth remembering.


----- Original Message -----
From: Michael Chang <[EMAIL PROTECTED]
To: <[email protected]
Date sent: Fri, 1 Feb 2008 18:07:07 -0800
Subject: [Braillenote] BrailleNote is unresponsive

Due to my significant need of the BrailleNote, I though I
would try asking this list as a last resort before seriously considering temporary alternatives.
Earlier today, I was using my BrailleNote mPower BT 32
(KeySoft 7.2 build 47) normally, but when my USB drive caused a "Card not recognized" error, as it seems to do sometimes, I reset it, as I would normally do. Instead of starting up and working properly like many times before, however, the machine gave the usual beep before dying. I tried resetting, with no keys, dots 1-2-3, dots 4-5-6, dots 4-5, and anything else I could come up with, but I am still receiving no response. I even plugged in the AC adapter in case it was a battery issue, but that did not solve anything.
Is there anything left for me to do other than to send it in
for repair? I have a considerable number of files on the Flash Disk, and I really can't afford to lose the data, or the machine. The machine is more important, however, and I am willing to try just about anything to get it to work again so that I do not find myself in a very bad position at school, with no means of writing.

Thank you very much,
Michael Chang
A student and BrailleNote User

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