I have chosen to have my BrailleNote picked up work
instead of home. It saves a lot of worry and
frustration.
JD Townsend
Helping the light dependent to see.
Daytona Beach, Florida, Earth
----- Original Message -----
From: Vicky Collins <[email protected]
To: [email protected]
Date sent: Mon, 09 Nov 2009 06:07:13 -0500
Subject: Re: [Braillenote] Battery life and
replacement
So, you mean Ups just takes the package without any
special
label, or without it being weighed or anything?
SHOULD I ever
need to send mine back, and since I work during the
UPS pick up
hours, I would need to leave my BN at the apartment
complex
leasing office. But, if memory serves, they told me
once at the
leasing office they would need to have the proper
UPS label
before it could be left there. So, does this RMA
number take
care of that situation?
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "Braillenote" <[email protected]
Date sent: Sun, 8 Nov 2009 21:41:26 -0800
Subject: Re: [Braillenote] Battery life and
replacement
They do have to go to Canada. The way it works is
that Humanware
sends UPS
to your home to pick up the unit, which you have all
boxed up,
with
Humanware and your RMA number on the box. They've
made all the
arrangements
with UPS so that it will go through Customs. They
pay for the
shipping to
get it there, and then you pay for the return
shipping. Someone
calls you
when it's ready to come back, or when they want to
talk to you
about it, and
they give you the charges then.
I like the idea of UPS coming to my house, although
there were
some glitches
with that. I called Humanware on Tuesday to make
arrangements to
send my
BrailleNote in and get an RMA number. It was
originally going to
go out on
Wednesday, but I asked the Humanware person if UPS
would pick it
up from the
porch, since we'd be at work. He said they'd do
three tries to
have someone
home when they came. Since I was going to be off
Friday, we
switched the
day to Friday; but no one apparently told UPS that,
'cause the
guy came
Wednesday evening. He said it was no problem, that
he'd come
Thursday, and
it would be after 5:00. I asked him what would
happen if we
weren't there,
if we could just leave the package out. He said
yes, that he'd
take it and
leave us a receipt. So apparently the communication
between
Humanware and
UPS isn't perfect, and neither is Humanware's
understanding about
leaving
the BrailleNote on the porch to be picked up.
Stilll, I'm glad
we were
there when the UPS guy came, as I would have been
nervous about
leaving my
BN out on the porch all day.
Peggy
http://kernsac.livejournal.com
http://facebook.com/kernsac
----- Original Message -----
From: "Vicky Collins" <[email protected]
To: <[email protected]
Sent: Sunday, November 08, 2009 7:55 PM
Subject: Re: [Braillenote] Battery life and
replacement
So, is it really taking 6 to 8 weeks for a BN to be
serviced
these days?
Well, grin, unless it is a BNPK being sent away,
and I've heard
about
those taking up to three months to be fixed. But,
actually,
isn't 2 or 3
weeks kind of a long time just for a battery
replacement?
Also, I heard folks talking on the list a while
back about those
of us in
the United States now having to send our units to
Canada for
repair type
work. I had actually forgotten about that HW
change, so had to
go to the
web site to refresh my memory. So, how does that
work, meaning
for folks
in the States to ship their BN to Canada? I saw
that the
article on the
HW site talked about the repair address being a
United States
one. So, do
we just ship to that address and don't really
notice much
difference?
Other than that initial battery problem some of the
mPower units
had a few
years ago, I've not sent my unit back for anything
else. But,
when I sent
it back that time, it was gone less than a week.
True, that was
a design
issue that HW needed to fix, but they moved things
quite quickly
then to
get the BN back to me.
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