It seems that hw is taking a load of time with bn's no matter what's happening to them. I've had a wobbly space bar since February. When I called them up to ask about getting it fixed, they actually admitted to not knowing how long it would take to fix it and then return it to me, as they had many units from schools there being cleaned. They were going to generate me some number... it reminded me of waiting in line at kfc for crying out loud! I've learned to use it with the wobbly space bar, as I've too much work to do to have it gone for half a year! I don't know what's going to happen when it needs a battery change, or when I really do need to get my braille display taken care of, as the pins in some of the cells are barely tangible. I take this thing absolutely everywhere! I think they really need to somehow work out a better method of handling equipment.
On 11/8/09, Amanda Chokov <[email protected]> wrote: > It seems that hw is taking a load of time with bn's no matter what's > happening to them. I've had a wobbly space bar since February. When I > called them up to ask about getting it fixed, they actually admitted > to not knowing how long it would take to fix it and then return it to > me, as they had many units from schools there being cleaned. They were > going to generate me some number... it reminded me of waiting in line > at kfc for crying out loud! I've learned to use it with the wobbly > space bar, as I've too much work to do to have it gone for half a > year! I don't know what's going to happen when it needs a battery > change, or when I really do need to get my braille display taken care > of, as the pins in some of the cells are barely tangible. I take this > thing absolutely everywhere! I think they really need to somehow work > out a better method of handling equipment. > > On 11/8/09, Vicky Collins <[email protected]> wrote: >> So, is it really taking 6 to 8 weeks for a BN to be serviced >> these days? Well, grin, unless it is a BNPK being sent away, and >> I've heard about those taking up to three months to be fixed. >> But, actually, isn't 2 or 3 weeks kind of a long time just for a >> battery replacement? >> >> Also, I heard folks talking on the list a while back about those >> of us in the United States now having to send our units to Canada >> for repair type work. I had actually forgotten about that HW >> change, so had to go to the web site to refresh my memory. So, >> how does that work, meaning for folks in the States to ship their >> BN to Canada? I saw that the article on the HW site talked about >> the repair address being a United States one. So, do we just >> ship to that address and don't really notice much difference? >> >> Other than that initial battery problem some of the mPower units >> had a few years ago, I've not sent my unit back for anything >> else. But, when I sent it back that time, it was gone less than >> a week. True, that was a design issue that HW needed to fix, but >> they moved things quite quickly then to get the BN back to me. >> >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> >> To leave the BrailleNote list, send a blank message to >> [email protected] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> >> > > > -- > Amanda Christine Chokov > -- Amanda Christine Chokov ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
