They do have to go to Canada. The way it works is that Humanware sends UPS
to your home to pick up the unit, which you have all boxed up, with
Humanware and your RMA number on the box. They've made all the arrangements
with UPS so that it will go through Customs. They pay for the shipping to
get it there, and then you pay for the return shipping. Someone calls you
when it's ready to come back, or when they want to talk to you about it, and
they give you the charges then.
I like the idea of UPS coming to my house, although there were some glitches
with that. I called Humanware on Tuesday to make arrangements to send my
BrailleNote in and get an RMA number. It was originally going to go out on
Wednesday, but I asked the Humanware person if UPS would pick it up from the
porch, since we'd be at work. He said they'd do three tries to have someone
home when they came. Since I was going to be off Friday, we switched the
day to Friday; but no one apparently told UPS that, 'cause the guy came
Wednesday evening. He said it was no problem, that he'd come Thursday, and
it would be after 5:00. I asked him what would happen if we weren't there,
if we could just leave the package out. He said yes, that he'd take it and
leave us a receipt. So apparently the communication between Humanware and
UPS isn't perfect, and neither is Humanware's understanding about leaving
the BrailleNote on the porch to be picked up. Stilll, I'm glad we were
there when the UPS guy came, as I would have been nervous about leaving my
BN out on the porch all day.
Peggy
http://kernsac.livejournal.com
http://facebook.com/kernsac
----- Original Message -----
From: "Vicky Collins" <[email protected]>
To: <[email protected]>
Sent: Sunday, November 08, 2009 7:55 PM
Subject: Re: [Braillenote] Battery life and replacement
So, is it really taking 6 to 8 weeks for a BN to be serviced these days?
Well, grin, unless it is a BNPK being sent away, and I've heard about
those taking up to three months to be fixed. But, actually, isn't 2 or 3
weeks kind of a long time just for a battery replacement?
Also, I heard folks talking on the list a while back about those of us in
the United States now having to send our units to Canada for repair type
work. I had actually forgotten about that HW change, so had to go to the
web site to refresh my memory. So, how does that work, meaning for folks
in the States to ship their BN to Canada? I saw that the article on the
HW site talked about the repair address being a United States one. So, do
we just ship to that address and don't really notice much difference?
Other than that initial battery problem some of the mPower units had a few
years ago, I've not sent my unit back for anything else. But, when I sent
it back that time, it was gone less than a week. True, that was a design
issue that HW needed to fix, but they moved things quite quickly then to
get the BN back to me.
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