On 3 Jan 2003 at 0:55, Damon wrote: > > >You mean in the 2 seconds between the hard sell and the thrusting the > >penin your face? They get paid for results, not explaining details of > >contracts and they act that way. > > But you still have the service agreement/contract to review, and you > have 30 days to do so, either on your own or with a lawyer should you > have the geld to have one on retainer, during which you can cancel at > any time if you are dissatisfied, as long as you did not use an > unreasonable amount of airtime testing the service (IIRC this was > 25min).
Sounds nothing like the services over here I've dealt with *shrugs*. Of course, I have both several lawyers who're friends of the family who have proved willing to answer simple stuff for me and a Law student friend who'll do cheap detailed research (and I give him a token sim as retainer so we have a privercy contract). But most ppl don't. > In the end there were no secret clauses or deliberate attempts to > screw over the customer. It was all in print, and available for them > to see. If a customer calls up and refuses to pay the roaming charges > because they didn't know what roaming meant (despite the fact that the > freakin' phone said ROAM when out of the call area!) despite the fact Only time I've used a mobile is in Israel, and the service covered basically the entire country. Not hard, given the size. So I don't know this stuff (and I'm not really interested). > The real question I see this going to is what sort of consumer society > should we have...one of informed consumers or one that coddles them? I see it as business vs people. I will answer - every time - people. I know almost nothing about your particular business, but I do know about web hosting, from both providing and using it. I do know about internet advertisers, and about buying online. I do know about renting a house. And...I've had several near-escapes from bad experiences (and one which wasn't...as soon as I'm no longer hold a student account (where basically it's near-impossible for them to deny you a credit card, but it's *low* limit), I'll lose the credit card. Fortunately debit cards over here don't need good credit.) Andy Dawn Falcon _______________________________________________ http://www.mccmedia.com/mailman/listinfo/brin-l
