I really hate to see Cambium make this move. It would seem to me that you have your program is designed backwards. Why are you going to penalize the customers like SITCO that are very self-sufficient and give us answers on a non-priority basis? We only call if we have an emergency or suspect a firmware bug. And when we call we expect to be able to talk to a human to expedite a resolution. You say "Prime customers will have regular personal interaction to learn about the latest releases, service bulletins, and other timely information." Prime customers will learn about latest releases, service bulletins, and other timely information. Don't you think your good customers want this as well? Please explain the logic of your new program. To me it is just clearly a way to try to generate revenue and by its design will provide inferior service to the self-sufficient customers.
From: [email protected] [mailto:[email protected]] On Behalf Of Ray Savich via Cambium-users Sent: Wednesday, March 01, 2017 9:36 AM To: Cambium Networks User Group <[email protected]> Subject: [Cambium-users] Introducing Cambium Care We're beginning a new era in how we provide technical support to our customers with the introduction of Cambium Care. http://www.cambiumnetworks.com/blog/introducing-cambium-care/
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