Josh are you with Cambium. If not I don’t think I need to hear snide remarks from you. If you are with Cambium I think you are out of line.
>it is just clearly a way to try to generate revenue Your complaint is that a business wants generate revenue? Really? I am entitled to my opinions and have endured 15 years of Motorola and Cambium many bad software releases. I think it is wrong to charge for getting timely help to Cambium problems. We never call cambium to chit chat or to ask stupid questions. Tom Kolb SITCO, LLC President 812-618-4444 From: [email protected] [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Thursday, March 02, 2017 2:47 PM To: Cambium Networks User Group <[email protected]> Subject: Re: [Cambium-users] Introducing Cambium Care The support available today is still there as best effort as it is today. The plans for additional cost are additional benefit. You're not required to purchase them. >it is just clearly a way to try to generate revenue Your complaint is that a business wants generate revenue? Really? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb <[email protected]<mailto:[email protected]>> wrote: I really hate to see Cambium make this move. It would seem to me that you have your program is designed backwards. Why are you going to penalize the customers like SITCO that are very self-sufficient and give us answers on a non-priority basis? We only call if we have an emergency or suspect a firmware bug. And when we call we expect to be able to talk to a human to expedite a resolution. You say “Prime customers will have regular personal interaction to learn about the latest releases, service bulletins, and other timely information.” Prime customers will learn about latest releases, service bulletins, and other timely information. Don’t you think your good customers want this as well? Please explain the logic of your new program. To me it is just clearly a way to try to generate revenue and by its design will provide inferior service to the self-sufficient customers. From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Ray Savich via Cambium-users Sent: Wednesday, March 01, 2017 9:36 AM To: Cambium Networks User Group <[email protected]<mailto:[email protected]>> Subject: [Cambium-users] Introducing Cambium Care We're beginning a new era in how we provide technical support to our customers with the introduction of Cambium Care. http://www.cambiumnetworks.com/blog/introducing-cambium-care/ _______________________________________________ Cambium-users mailing list [email protected]<mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users
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