The support available today is still there as best effort as it is today. The plans for additional cost are additional benefit. You're not required to purchase them.
>it is just clearly a way to try to generate revenue Your complaint is that a business wants generate revenue? Really? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb <[email protected]> wrote: > I really hate to see Cambium make this move. It would seem to me that you > have your program is designed backwards. Why are you going to penalize the > customers like SITCO that are very self-sufficient and give us answers on a > non-priority basis? We only call if we have an emergency or suspect a > firmware bug. And when we call we expect to be able to talk to a human to > expedite a resolution. You say “Prime customers will have regular personal > interaction to learn about the latest releases, service bulletins, and > other timely information.” Prime customers will learn about latest > releases, service bulletins, and other timely information. Don’t you think > your good customers want this as well? Please explain the logic of your new > program. To me it is just clearly a way to try to generate revenue and by > its design will provide inferior service to the self-sufficient customers. > > > > > > > > *From:* [email protected] [mailto:cambium-users-bounces@ > wispa.org] *On Behalf Of *Ray Savich via Cambium-users > *Sent:* Wednesday, March 01, 2017 9:36 AM > *To:* Cambium Networks User Group <[email protected]> > *Subject:* [Cambium-users] Introducing Cambium Care > > > > We're beginning a new era in how we provide technical support to our > customers with the introduction of Cambium Care. > http://www.cambiumnetworks.com/blog/introducing-cambium-care/ > > _______________________________________________ > Cambium-users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/cambium-users > >
_______________________________________________ Cambium-users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/cambium-users
