Well, I would suggest that not everybody has the same kinds of intelligence.

I don't do artsy things but I can program.
I am working on an MBA but would never work on an English BA
I hated Chemistry in college but loved Physics
Not to say that I can't do these things, but they are outside my realm of interest and therefore I don't like to.

And he's got an Education Doctorate.  That's a clear clue that he's not technical in the least.

Some people can do some things, some people can do another.

He's right, he may come off stupid, but he doesn't want you to think that he's stupid.
Besides, how many times have you had problems with an application that you didn't completely understand but felt shold have been easy?  ColdFusion MX come to mind anybody?  Windows?

- Matt Small
  ----- Original Message -----
  From: cfhelp
  To: CF-Community
  Sent: Thursday, October 23, 2003 11:54 AM
  Subject: The Woes of Tech Support

  So I am sending email back and forth with a client. In the last email
  correspondent with him I stated for the 3rd time the correct email settings
  for Outlook Express. I have been very polite and patient but he replies back
  with this.

  "In spite of the fact that some of the emails may cause you to think
  otherwise, I am not stupid. I have two undergraduate degrees, a master's
  degree, an Ed.D, and 12 months of post-doctoral study, but I'm still having
  problems with things I didn't even do."

  Shouldn't he be able to figure it out him self?

  My reply is "Wow, I only have an AOS in Microprocessors and
  Telecommunications"

  So I think about a 7 year degree and my 7+ years experience, all the people
  I have worked with that made more money and higher position than I did but
  couldn't configure their computer applications. I also think about how much
  I have "matured" (I have a little, I wipe the seat if I sprinkle) over the
  last 7 years.

  I came up with

  Masters Degree is to 7 years Experience as 7 years older is to 7 years
  smarter.

  Rick


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