two types of people I'd go out to help (I was the "on-site" guy).
The first were generally nice people, who knew that the wierd quirks of
computers and the network weren't something they would understand, and
these people tended to be welcoming and humble and usually a little
sheepish. I liked these people, and tried not to embarass them. Even
the girl who couldn't turn on her computer because there was a floppy in
the drive.
The second group is the people who know they've done something they
shouldn't, or at least fear they have, and are defensive before I even
walked in the door. Now, remember, these people have already been
through phone support, so they've had time to get their backs up. These
were not fun, and I walked out of at least one professor's office
because she was being abusive. She caught me in the hall and
apologized. I guess she suddenly realized that Geeks Have Feelings Too
(tm).
I'll work with group 1 anyday!
--benD
Dan Phillips (CFXHosting.com) wrote:
> Yeah I usually find that the ego comes out when they feel they have to
> defend themselves.
>
> -----Original Message-----
> From: cantrl. a [mailto:[EMAIL PROTECTED]
> Sent: Thursday, October 23, 2003 4:26 PM
> To: CF-Community
> Subject: Re:The Woes of Tech Support
>
> The guy may be intellegent, but he sounds like he has a bad ego. I've
> also found a lot of people that flaunt their big titles and list of
> degrees to show proof of their intellegence to errrr... not be so
> intellegent.
>
> Say you did think this guy was the most stupid person on earth; if he
> were so intellegent wouldn't he have just accepted that, giggled knowing
> you were wrong, and then worked towards solving his problem - using your
> perception of him as an advantage somehow? Isn't his mission to solve a
> problem? Should it matter if he solved his problem with the assistance
> of somebody who thought he was stupid or intellegent? And if he were so
> intellegent, doesn't him focussing on other peoples perception of his
> intellegence say a little something about his intellegence?
>
> People and their egos - so lame.
>
> >So I am sending email back and forth with a client. In the last email
> >correspondent with him I stated for the 3rd time the correct email
> settings
> >for Outlook Express. I have been very polite and patient but he replies
> back
> >with this.
> >
> >
> >
> >"In spite of the fact that some of the emails may cause you to think
> >otherwise, I am not stupid. I have two undergraduate degrees, a
> master's
> >degree, an Ed.D, and 12 months of post-doctoral study, but I'm still
> having
> >problems with things I didn't even do."
> >
> >
> >
> >Shouldn't he be able to figure it out him self?
> >
> >
> >
> >My reply is "Wow, I only have an AOS in Microprocessors and
> >Telecommunications"
> >
> >
> >
> >So I think about a 7 year degree and my 7+ years experience, all the
> people
> >I have worked with that made more money and higher position than I did
> but
> >couldn't configure their computer applications. I also think about how
> much
> >I have "matured" (I have a little, I wipe the seat if I sprinkle) over
> the
> >last 7 years.
> >
> >
> >
> >I came up with
> >
> >
> >
> >Masters Degree is to 7 years Experience as 7 years older is to 7 years
> >smarter.
> >
> >
> >
> >
> >
> >Rick
> >
> >
> _____
>
>
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