I see your point - but if they produced a diagnostic for your raid system, and
in that the diagnostics do a test read/write to the drive - the diagnostic
procedure would have wiped out all your data.
If a single drive goes bad, it would seem to be the objective to test that
single drive alone, right?

I feel your pain, but I sure could not think of a different way to handle the
test.

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----- Original Message -----
From: "Jim Davis" <[EMAIL PROTECTED]>
To: "CF-Community" <[EMAIL PROTECTED]>
Sent: Saturday, November 01, 2003 6:22 PM
Subject: RE: 1, Maxtor: 0

| This is an IDE RAID system we�re talking about � not some weird
| converter.  Also Maxtor makes the following statements about the drive
| family:
|
| "[The drives are usable for] for performance PCs, gaming systems,
| digital video editing and entry-level RAID applications."
|
| "DiamondMax� Plus ATA drives work effectively in RAID applications for
| performance-based servers and workstations. DiamondMax drives feature
| the highest capacities available on a per-drive basis and are perfect
| for servers and network attached storage applications."
|
| One of the selling points made about the DiamondMax line at the Maxtor
| website is:
|
| "Tested compatibility in network and RAID environments."
|
| There are actually many more statements to that effect littered
| throughout the website and product literature.
|
| I'm not sure where you found that RAID was not the intended purpose of
| the drive, but Maxtor seems to disagree.
|
| Considering these statements I expect them to support the drive (not the
| RAID solution � I am perfectly happy if they refuse to support the RAID
| controller itself � but this was a drive problem).
|
| In my opinion they should either update their diagnostics tool, or not
| require (but still encourage) its use for every RMA.  Either solution
| would be fine for me.
|
| Now you have the other side of the story again... from the other side of
| the first side!  ;^)
|
| For what it's worth the reason I have Maxtor drives in the system to
| begin with is because I've generally been impressed with their quality
| and support.  I can't even, honestly, say that I'll never buy form them
| again (I'll probably still just buy the cheapest, biggest drives I can)
| but when faced with comparable features at the same price, Maxtor won't
| be choice any longer.
|
| Jim Davis
|

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