as an IDE drive,and their diagnostics application works on that type of
installation.
While your system supports using IDE drives in a RAID configuration, that was
not the intended purpose of the Maxtor Drive.
I have been using Maxtor for a long time, along with IBM, seagate, and others.
I have never had better service from ANY HD manufacturer as I have had from
Maxtor.
Now you know the other side of the story! :-)
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----- Original Message -----
From: "Jim Davis" <[EMAIL PROTECTED]>
To: "CF-Community" <[EMAIL PROTECTED]>
Sent: Saturday, November 01, 2003 4:21 PM
Subject: ASUS: 1, Maxtor: 0
| Well - I lost a drive last week. Luckily it was mirrored and the ASUS
| (well, Promise controller actually) caught it, stopped the bad drive and
| let me know. Didn't lose a byte of data; very happy.
|
| However when I called Maxtor to have the drive replaced I had to argue
| for an hour: they refuse to accept a drive for return unless their
| diagnostics tool has been run on it (and a code from the tool provided).
| However their tool doesn't support RAID controllers. There answer: just
| plug the drive into an IDE controller.
|
| I had to argue up the line that I wasn't going to dissemble my machine
| and risk further damage to test a disk I knew was bad on a controller
| that I never planned to use it on. Finally a manager (obviously just
| wanting to get me off the phone) allowed this "one time exception" with
| the rules that they wouldn't guarantee that the new drive would fix the
| problem and that I couldn't return anything with the code again.
|
| The new drive came in today and, giving props to ASUS/Promise the array
| was rebuilt in about 1/2 hour (it's an 80 Gig disk) and I'm fully back
| in mirrored business.
|
| But I'll never buy a Maxtor drive again. The fact that their diagnostic
| tool lacks the same capabilities as their drives but its use is required
| for returned is just one of the many definitions of stupidity as far as
| I'm concerned.
|
| Moral: RAID 0 = GOOD; Maxtor Support Policies = BAD.
|
| Jim Davis
|
|
|
|
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